Junior Air Freight Operations Specialist

DHL Global Forwarding; Pasay; On-site; PHP 300,000 - 600,000; Full time

Job summary

DHL Global Forwarding in the Philippines is seeking a back-end logistics specialist to support the Air freight service line. You will work on multiple services, ensuring timely and accurate task completion while collaborating with a larger team to share best practices.

Ideal candidates have a 0–3 year background in BPO or logistics, with MS Office proficiency and strong English communication. ERP exposure is preferred, and attention to detail is essential for excellent service delivery.

Qualifications

• Bachelor's degree (any); logistics/management degree is a plus.
• 0–3 years in BPO or logistics domain – preferred.
• Air Freight experience will be preferred.
• Good knowledge in MS Office.
• Effective English communication skills, written and verbal.
• Exposure to Enterprise Resource Platforms (ERPs) – Preferred.
• Good logical reasoning skills.
• High level of customer centricity.

Responsibilities

• Understand the requirements of the station's/country's documentation and ensure tasks are executed per SOPs.
• Meet department SLAs and KPIs per delivery guidelines.
• Operate on services according to shifts, countries, or regions.
• Deliver high quality service through timely and accurate completion of services.
• Collaborate with colleagues to identify solutions and improvements for partners.
• Flag challenges in operations to supervisor promptly.
• Coordinate with stakeholders for regular communication and information flow.

Skills

MS Office

English communication

ERP exposure

Customer centricity

Logical reasoning

Attention to detail

Logistics knowledge

Education

Bachelor's degree (any)

Logistics/management preferred

Tools

ERP platforms

Job description

DHL Global Forwarding in the Philippines is seeking a back-end logistics specialist to support the Air freight service line. You will work on multiple services, ensuring timely and accurate task completion while collaborating with a larger team to share best practices.

Ideal candidates have a 0–3 year background in BPO or logistics, with MS Office proficiency and strong English communication. ERP exposure is preferred, and attention to detail is essential for excellent service delivery.