Job Description
Employee Recognition and Rewards
Performance Bonus, Anniversary Gifts, Annual Appraisal
Government Mandated Benefits
Insurance Health & Wellness
Annual Company Trip, Company Equipment, Free Meals, Open Workspace, Well‑Stocked Pantry
Professional Development
Work‑Life Balance
Work from Home
1. Client Onboarding
- Upon endorsement from the Business Development Team and creation of the communication channel, immediately engage the client (greet and assist), encourage prompt payment, and schedule the preliminary onboarding call.
- Assign client code and set up structured client folders (ETM Clients / Upturn Clients).
- Upload and review the signed Engagement Letter to understand the scope of services, timeline, and collaboration setup.
- Update internal systems including Client Masterlist, MRE Monitoring Sheet, and Client Information Sheet.
- Initiate collection of permanent files to determine the nature of the business, required tax filings, and compliance obligations.
- Verify access to government portals (eAFS, eFAST, ORUS, eFPS, SSS, PhilHealth, HDMF).
- Conduct internal alignment meeting between MRE and Business Development.
- Prepare working paper templates, set up beginning balances, and review prior tax filings.
- Conduct Initial and Formal Onboarding Meetings with the client.
- Ensure all permanent files and monitoring sheets are complete before endorsement to the assigned team.
- After one (1) month, formally endorse the client to the assigned Production Team.
- Conduct second‑month client check‑in to ensure smooth transition.
2. Client Offboarding
- Entertain inquiry regarding offboarding or internal endorsement from any Upturn member.
- Conduct an Initial Call to discuss the reasons for disengagement.
- Prepare and circulate Minutes of Meeting following all discussions.
- Participate in internal deliberation and document final resolution.
- Coordinate negotiation discussions with Business Development when applicable.
- Prepare draft contract amendments and amended engagement letters, when necessary.
- Facilitate review and approval of amended agreements.
- Issue Notice of End‑of‑Engagement when disengagement proceeds.
- Verify if the client is under Virtual Office services and determine transfer/closure handling.
- Update Trello and internal monitoring systems to reflect offboarding status.
- Endorse client to Billing Department for clearance.
- Prepare and consolidate all client files (tax returns, books of accounts, working papers, credentials, and deliverables) in organized PDF format.
- Secure confirmation of final billing settlement before file release.
- Schedule and conduct Offboarding Meeting.
- Release completed client files through official email channels.
- Issue and secure acknowledgment of Release of Liability.
- Update records to reflect service termination and file turnover.
3. Administrative & Operational Support
- Provide coordination support between CSD, QTD, Business Development, and Billing.
- Track backlogs and pending items and follow up with responsible team members.
- Monitor document submission status and elevate delays when necessary.
- Maintain updated monitoring sheets and compliance trackers.
- Issue reminders, announcements, and client communications as required.
4. Process Improvement & Template Development
- Assist CSD and QTD in identifying areas for improvement in working paper templates, monitoring sheets, and client reports.
- Provide operational feedback to enhance efficiency and documentation controls.
- Participate in testing and implementation of revised templates and workflows.
- Ensure updated templates are properly communicated and adopted.
5. Regulatory Monitoring & Compliance Awareness
- Stay informed about updates related to BIR issuances, SEC memoranda, SSS, PhilHealth, HDMF, and relevant tax/accounting standards.
- Inform and coordinate with QTD regarding significant updates affecting compliance procedures.
- Flag regulatory changes that may impact onboarding requirements, engagement scope, or compliance calendar.
- Ensure new regulatory requirements are reflected in onboarding checklists and monitoring systems.
Key Skills
- Bookkeeping
- Accounting
- Tax Reporting
- Written Communication
- Verbal Communication
Working Location
2nd floor, C&B Mall Valenzuela. MXV9+J5P, Maysan Rd, Valenzuela, 1440 Metro Manila, Philippines