Jr. Data Analyst

WeSupport Incorporated; Muntinlupa; On-site; PHP 223,000 - 391,000; Full time

Job summary

WeSupport Incorporated is seeking a Junior Data Specialist to manage and ensure accuracy of data across multiple systems, supporting business operations and decision-making in the Philippines. You will collect, cleanse, validate, and analyze data, while maintaining databases and generating reports for stakeholders.

The role collaborates with cross-functional teams to improve data quality, streamline processes, and support initiatives like automation and governance, ensuring security standards

Qualifications

• Bachelor's degree or equivalent experience (fresh graduates welcome)
• 0-1 year of experience in master data management or related roles
• Good verbal and written communication skills
• Good attention to details
• Basic computer literacy (email, chat tools, CRM systems)
• Good problem-solving and multitasking abilities
• Ability to remain calm under pressure and handle difficult customer interactions with professionalism.
• Flexibility to work in a fast-paced and evolving environment.
• Positive attitude and a strong commitment to delivering excellent customer service.
• Willingness to work flexible hours, including evenings and weekends as needed.

Responsibilities

• Collect, encode, and consolidate data from multiple sources, ensuring completeness and accuracy.
• Perform data cleansing, validation, and regular quality checks to maintain data integrity.
• Manage and maintain databases, including data uploads, downloads, and updates across systems.
• Generate and distribute routine and ad hoc reports for stakeholders
• Analyze datasets to identify trends, discrepancies, and actionable insights to support decision-making.
• Collaborate with cross-functional teams to understand data requirements and improve reporting processes.
• Support data-related projects such as automation, system enhancements, and process optimization.
• Document data processes, standards, and workflows to ensure consistency and compliance.
• Monitor and resolve data issues or discrepancies in a timely manner
• Ensure adherence to data governance policies, security standards, and organizational best practices.
• Assist with customer feedback analysis and contribute to continuous improvement initiatives.
• Perform additional tasks not covered.

Skills

Verbal and written communication

Attention to detail

Problem solving

Multitasking

Customer service orientation

Flexibility to work odd hours

Calm under pressure

Education

Bachelor's degree or equivalent experience

Tools

CRM systems

Email

Chat tools

Job description

Qualifications

• Bachelor's degree or equivalent experience (fresh graduates welcome)
• 0-1 year of experience in master data management or related roles
• Good verbal and written communication skills
• Good attention to details
• Basic computer literacy (email, chat tools, CRM systems)
• Good problem-solving and multitasking abilities
• Ability to remain calm under pressure and handle difficult customer interactions with professionalism.
• Flexibility to work in a fast-paced and evolving environment.
• Positive attitude and a strong commitment to delivering excellent customer service.
• Willingness to work flexible hours, including evenings and weekends as needed.
• Preferred shift / schedule, Night Shift Schedule

Job Description

The Jr Data Specialist is responsible for managing, processing, and ensuring the accuracy and integrity of data across multiple systems to support business operations and decision-making. This role involves data collection, cleansing, validation, and analysis, as well as maintaining databases and generating reports for various stakeholders. The Data Specialist collaborates with cross-functional teams to improve data quality, streamline processes, and support initiatives such as reporting, automation, and data-driven insights, while ensuring compliance with organizational standards and best practices.

• Collect, encode, and consolidate data from multiple sources, ensuring completeness and accuracy.
• Perform data cleansing, validation, and regular quality checks to maintain data integrity.
• Manage and maintain databases, including data uploads, downloads, and updates across systems.
• Generate and distribute routine and ad hoc reports for stakeholders
• Analyze datasets to identify trends, discrepancies, and actionable insights to support decision-making.
• Collaborate with cross-functional teams to understand data requirements and improve reporting processes.
• Support data-related projects such as automation, system enhancements, and process optimization.
• Document data processes, standards, and workflows to ensure consistency and compliance.
• Monitor and resolve data issues or discrepancies in a timely manner
• Ensure adherence to data governance policies, security standards, and organizational best practices.
• Assist with customer feedback analysis and contribute to continuous improvement initiatives.
• Perform additional tasks not covered.