Jr. Business System Analyst (Quezon City)

Bioessence Group of Companies; Quezon City; On-site; PHP 420,000 - 660,000; Full time

Job summary

Bioessence Group of Companies is seeking a Business Systems Analyst in Manila to analyze business requirements and translate them into practical system solutions. You will bridge business users and technical teams while documenting processes, workflows, and specifications.

You will collaborate with IT, vendors, and stakeholders to implement enhancements, perform testing (including UAT), and support ongoing improvements across ERP, POS, CRM, and related systems.

Qualifications

• Bachelor's degree in IT, CS, IS, business or related field is required.
• Proven experience in business analysis, systems analysis, or similar roles.
• Strong understanding of business processes and requirements gathering.
• Experience with POS, ERP, CRM, inventory, HRIS, finance or related applications is advantageous.
• Experience in system testing, UAT, troubleshooting, implementation, and support is preferred.

Responsibilities

• Analyze business requirements and document them clearly for tech teams.
• Evaluate existing systems and processes to identify improvement opportunities.
• Translate requirements into functional specs, flows, user stories, and system specs.
• Prepare BRDs, functional specs, process maps, and project documents.
• Coordinate with IT, developers, vendors, and providers to implement requirements.
• Support implementation, configuration, integration, and optimization of systems.
• Conduct system testing, UAT, and validate functionality.
• Develop test scenarios, cases and acceptance criteria based on requirements.
• Identify and resolve system issues and process gaps.
• Create user guides, FAQs, and support materials.
• Prepare reports, dashboards and data analyses to aid decisions.
• Monitor performance and seek continuous improvement opportunities.
• Provide user orientation and basic training when needed.

Skills

Analytical skills

Problem solving

Communication skills

Requirements translation

Documentation

Process mapping

Education

Bachelor's degree in Information Technology, Computer Science, Information Systems, Business Administration, Management, or related field

Tools

SQL

Databases

Reporting tools

Data analytics

Job description

As a Business Systems Analyst, you will be responsible for analyzing business requirements, evaluating existing systems and processes, identifying areas for improvement, and supporting the implementation of effective technology solutions.

You will serve as a key link between business users and technical teams, ensuring that business requirements are clearly understood, properly documented, and translated into practical system solutions.

Key Responsibilities

• Gather, analyze, document, and validate business and system requirements from different departments.

• Work closely with business users and stakeholders to understand processes, operational challenges, and system requirements.

• Analyze current workflows and identify opportunities for process improvement, automation, and increased efficiency.

• Translate business requirements into functional specifications, process flows, user stories, and system requirements.

• Prepare business requirement documents, functional specifications, process maps, and other project documentation.

• Coordinate with IT teams, developers, vendors, and system providers to ensure requirements are properly implemented.

• Support the implementation, enhancement, configuration, integration, and optimization of business applications and systems.

• Conduct system testing, user acceptance testing (UAT), and validation of system functionality.

• Develop test scenarios, test cases, and acceptance criteria based on business requirements.

• Identify, document, investigate, and help resolve system issues and process gaps.

• Coordinate with users and technical teams to troubleshoot system-related concerns and implement appropriate solutions.

• Monitor system performance and identify recurring issues, inefficiencies, and opportunities for improvement.

• Provide user support, system orientation, and basic training to employees when necessary.

• Develop user guides, process documentation, FAQs, and other system support materials.

• Prepare reports, dashboards, and data analysis to support operational and management decision-making.

• Analyze business and system data to identify trends, variances, and opportunities for improvement.

• Maintain accurate and updated documentation of system requirements, processes, workflows, configurations, and changes.

• Assist in system upgrades, migrations, integrations, and implementation projects.

• Coordinate with third-party vendors and service providers regarding system support, enhancements, and technical issues.

• Ensure that system solutions are aligned with business objectives, operational requirements, and company policies.

• Recommend technology and process improvements that enhance productivity, accuracy, customer experience, and operational efficiency.

• Support digital transformation and other technology-related initiatives across the organization.

What We're Looking For

• Bachelor's degree in Information Technology, Computer Science, Information Systems, Business Administration, Management, or a related field.

• Proven experience in business analysis, systems analysis, process improvement, IT support, or a similar role.

• Strong understanding of business processes, requirements gathering, systems analysis, and process documentation.

• Experience working with POS, ERP, CRM, inventory, HRIS, finance, or other business applications is an advantage.

• Experience in system testing, UAT, troubleshooting, implementation, and system support is highly preferred.

• Strong analytical, problem-solving, and critical-thinking skills.

• Excellent communication and interpersonal skills, with the ability to work with both technical and non-technical stakeholders.

• Ability to translate business requirements into clear and actionable system specifications.

• Knowledge of process mapping and documentation tools is an advantage.

• Proficiency in Microsoft Excel, Word, PowerPoint, Google Workspace, and other business analysis tools.

• Familiarity with databases, SQL, reporting tools, or data analytics is an advantage.

• Strong organizational skills with the ability to manage multiple projects, requirements, and priorities.

• Experience in the beauty, wellness, healthcare, retail, hospitality, or service industry is an advantage.

You’ll Thrive in This Role If You

• Enjoy analyzing problems and finding practical technology-based solutions.

• Have a genuine interest in business processes, systems, and digital transformation.

• Can effectively communicate with both business users and technical teams.

• Enjoy understanding how different departments operate and finding ways to make their processes more efficient.

• Are naturally curious and skilled at asking the right questions to identify business needs and root causes.

• Can translate technical concepts into simple, understandable business terms.

• Are detail-oriented and highly organized when documenting requirements and processes.

• Enjoy testing systems, identifying issues, and ensuring that solutions work as intended.

Ready to Take the Next Step in Your Career?

Join one of the Philippines’ most established beauty and wellness brands and help build a team that enables clients to look and feel their best every day.

We’re excited to meet you!