Japanese Language Expert

Kyndryl Inc.; Hinoba-an; On-site; PHP 446,000 - 725,000; Full time

Job summary

Kyndryl Inc. is seeking a Customer Relationship Specialist to maintain and strengthen day‑to‑day relationships with assigned customers.

You will ensure consistent, reliable engagement across the service lifecycle and coordinate requests across teams to support customer satisfaction and timely resolutions. The role requires working from the office during assigned day and night shifts to support a 24x7 operational model.

Qualifications

• JLPT N1 preferred / N2/N3 minimum.
• 5+ years experience in roles requiring Japanese language skills (reading, writing, listening, speaking).
• Good English communication skills and ability to understand Japanese business etiquette and workplace culture.
• Strong communication, coordination and interpersonal skills.
• Experience working with Japanese clients or teams is an advantage.

Responsibilities

• Act as primary liaison for assigned customers with non‑technical, relationship‑based interactions.
• Coordinate customer requests with internal delivery, operations, and support teams to ensure timely responses.
• Track customer issues, actions, and commitments using approved systems and tools.
• Monitor service activities and follow up on open items to closure.
• Prepare customer updates, summaries, and status communications in clear language.
• Support customer meetings by capturing notes, actions, and next steps.

Skills

JLPT N1

English communication

Job description

Who We Are

At Kyndryl, we run and reimagine the mission‑critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI‑powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well‑being is prioritized and your potential can thrive.

The Role

This role requires working from the office during assigned day and night shifts, as per business requirements. Support a 24x7 operational model, including rotating shifts(including weekends)

Communicate with Japanese clients, stakeholders, and team members through email, calls, and meetings. Translate and interpret Japanese English/other business communications as required. Understand and prepare Japanese business documents, reports, and presentations. Support Japanese projects and coordinate with Japan‑based teams. Handle business conversations and provide accurate communication support. Maintain professional Japanese language standards and cultural awareness.

Your role

As a Customer Relationship Specialist, you will focus on maintaining and strengthening day‑to‑day relationships with assigned customers by ensuring consistent, reliable, and responsive engagement across the service lifecycle. Your role will support customer satisfaction by coordinating requests, tracking commitments, and helping customers navigate processes and teams within Kyndryl. Success in this role is demonstrated through accurate follow‑through, clear documentation, and positive customer feedback.

What you will do

• Act as a primary point of contact for assigned customers for non‑technical, relationship‑based interactions
• Coordinate customer requests with internal delivery, operations, and support teams to ensure timely responses
• Track customer issues, actions, and commitments using approved systems and tools
• Monitor service activities and follow up on open items to closure
• Prepare customer updates, summaries, and status communications using clear and consistent language
• Support customer meetings by capturing notes, actions, and next steps
• Identify patterns in customer inquiries and elevate recurring issues using defined processes
• Contribute to customer satisfaction by ensuring accuracy, responsiveness, and follow‑through

Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer‑focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers.

Required Skills & Qualifications

JLPT N1 preferred / N2/N3 minimum. 5+ years Experiance Strong Japanese reading, writing, listening, and speaking skills. Good English communication skills. Ability to understand Japanese business etiquette and workplace culture. Strong communication, coordination, and interpersonal skills. Relevant experience working with Japanese clients or teams is an advantage.

Preferred Candidate: Candidates with JLPT N1 and practical Japanese business communication experience will be preferred. JLPT N2 candidates with strong speaking and communication skills.

Being You

The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply.

What You Can Expect

Your career with us isn’t just a job—it’s an adventure with purpose. We offer a dynamic, hybrid‑friendly culture that supports your well‑being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best. From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth. We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in‑demand skills to grow your career and achieve your ambitions with access to cutting‑edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands‑on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success. We want you to thrive here—and we’re committed to helping you do just that.

At Kyndryl, we achieve progress the world depends on, with purpose. Beginning with the purpose that matters to you. Because here, you will be part of a culture designed with purpose. One that is restless, empathetic and devoted. Where we are committed to sustainable progress for our customers and supporting the communities where we work and live. All of you is what we want. And what we need.