Japanese Bilingual Travel Support Specialist

1074 Amadeus Marketing Philippines Inc.; Makati; Hybrid; PHP 446,000 - 670,000; Full time

Benefits offered by this job

Hybrid work setup

Job summary

1074 Amadeus Marketing Philippines Inc. in Manila is seeking a Customer Support Representative to help Japanese-speaking customers by providing first-level support for Amadeus products via phone, Service Hub, and other channels.

You will liaise with local markets, GET teams, and providers to ensure timely, accurate service and fast issue resolution. The role emphasizes strong communication in Japanese and English, problem solving, and the ability to operate in a multicultural Japan‑Manila

Qualifications

• Bachelor’s degree in Tourism or equivalent work experience.
• At least 3 years’ relevant experience.
• Experience in the airline or travel industry preferred - GDS operations, reservation, fares, ticketing.
• Experience in customer support and/or service roles (training, purchaser, functional, technical roles). Travel industry knowledge and business expertise.
• Understanding of Amadeus Solutions and Services portfolio (preferred).
• Understanding of the Japan travel industry (agency operations, distribution structure, workflow expectations) is a strong advantage.
• Languages Japanese: Native‑level written and verbal communication skills.
• English: Excellent written and verbal communication skills.
• MS Office suite (Excel, Word, PowerPoint).
• Understanding of computer systems and technical terminology.
• Knowledge of networks or statistical/BI tools is a plus.
• Strong written, oral, and presentation skills, especially in Japanese.

Responsibilities

• Serve as Amadeus customers’ first level of support for all products and solutions via phone, Amadeus Service Hub and/or other channels.
• Ensure high first contact resolution rate and fast problem solving.
• Log all cases with comprehensive data for reporting and analysis.
• Identify outages and follow escalation procedures when needed.
• Provide solutions via phone, e‑mail, Service Hub and remote tools.
• Maintain ownership and coordinate with escalation groups until case closure.
• Conduct virtual customer visits for support reinforcement and validation.
• Validate new functionalities or configuration changes prior to release.
• Support configuration changes or settings for existing customers.
• Keep operations informed of issues affecting service quality.

Skills

Japanese language proficiency

English language proficiency

Customer support

MS Office

Education

Bachelor’s degree in Tourism or equivalent work experience

Tools

MS Office

GDS knowledge

Job description

1074 Amadeus Marketing Philippines Inc. in Manila is seeking a Customer Support Representative to help Japanese-speaking customers by providing first-level support for Amadeus products via phone, Service Hub, and other channels.

You will liaise with local markets, GET teams, and providers to ensure timely, accurate service and fast issue resolution. The role emphasizes strong communication in Japanese and English, problem solving, and the ability to operate in a multicultural Japan‑Manila