Japanese Bilingual Support - Operation Senior Associate N1 speaker

Fuku; Manila; On-site; PHP 502,000 - 725,000; Full time

Benefits offered by this job

Rice allowance

Medical allowance

Coffee and snacks

Employee referral program

Career development

Team events

Job summary

Hytech, a leading management consulting firm in digital transformation for fintech, invites a Japanese-speaking Customer Support Specialist in Manila to join our Philippines team. You will handle live chat and email requests, verify documents hourly, and keep clients updated via our CRM.

You will support 24/7 coverage, work rotating shifts including weekends and holidays, and aim for quarterly KPIs while learning our fast-moving fintech operations.

Qualifications

• JLPT N1 level or equivalent is preferred.
• Prior experience in customer support or operations within finance or IT is a strong plus.
• Willingness to work in rotating shifts, including early mornings, evenings, weekends, and public holidays.

Responsibilities

• Process client requests and resolve issues via live chat and email using the CRM system, ensuring accuracy and attention to detail.
• Escalate issues to appropriate specialists through Zendesk or Freshworks when necessary, and update clients on request status.
• Verify documents submitted by clients on an hourly basis.
• Prepare and interpret reports and documentation with acceptable detail and accuracy.
• Attend company seminars and meet assessment targets to understand business functions and roles.
• Achieve quarterly KPI targets set by the Customer Support Manager.
• Perform other ad hoc tasks as assigned.

Skills

Japanese language

Under pressure

Analytical skills

Fast learner

Problem solving

Team player

Customer support experience

Tools

Zendesk

Freshworks

Job description

Who We Are:

• Hytech is a leading management consulting firm specializing in digital transformation for businesses in the Fintech industry.
• We operate in 172 countries with over 1,000 employees across more than 30 offices worldwide.
• As a group company, we have a global network of brands, including Sunton Tech (Australia), Duotech (Singapore), International Connect Services, and Centerfield Business Solutions (Malaysia).

Our Philippines Team:

• We work in the financial technology sector, supporting trading and investment companies with their operational needs.
• The organization is divided into two main divisions: operations and customer service.
• The Philippines team is an expansion of our teams in Taiwan and Malaysia, enabling us to handle global accounts and provide 24/7 coverage.

What We Do:

• We operate at the intersection of business and technology, combining innovative thinking with deep industry knowledge.
• Our services include end-to-end data-driven solutions for cloud services, cyber-security, IT consultancy, and other support services.
• We provide management consulting, business and technological development, and bespoke solutions tailored to client needs and goals.

The Role:

• Process client requests and resolve issues via live chat and email using the CRM system, ensuring accuracy and attention to detail.
• Escalate issues to appropriate specialists through Zendesk or Freshworks when necessary, and update clients on request status.
• Verify documents submitted by clients on an hourly basis.
• Prepare and interpret reports and documentation with acceptable detail and accuracy.
• Attend company seminars and meet assessment targets to understand business functions and roles.
• Achieve quarterly KPI targets set by the Customer Support Manager.
• Perform other ad hoc tasks as assigned.

Key Requirements:

• Excellent command of Japanese, both spoken and written; JLPT N1 level or equivalent is preferred.
• Strong ability to work under pressure and adapt to fast-paced, multitasking environments.
• Quick-thinking with strong logical and analytical skills; able to identify issues and opportunities through data.
• Fast learner with strong self-learning ability, capable of efficiently acquiring necessary knowledge and tools.
• Strong problem-solving and independent thinking skills; detail-oriented, responsible, and reliable in execution.
• Proactive, hardworking, with a positive attitude; willing to support others and collaborate well in a team.
• Prior experience in customer support or operations within the finance or IT industry is a strong plus.
• Willingness to work in rotating shifts, including early mornings, evenings, weekends, and public holidays, with compensatory time off as per company policy.

What to Expect:

• Career Growth: Join a pioneering account and collaborate with dynamic individuals to achieve a fulfilling career.
• Competitive Salary: Earn a fair wage as a reward for a job well done.
• Positive Working Environment: Work in a motivating and stunning workplace where employees are proud to report to.
• Work-life Balance: We value employee wellness and ensure work brings joy and fulfillment.

Company Perks:

• Convenient and travel-friendly office location.
• Non-taxable allowances for rice, medical, clothing, and laundry expenses.
• Complimentary coffee and snacks in the workplace.
• Employee referral program with incentives.
• Opportunities for career development and internal growth.
• Supportive and collaborative work environment.
• Team-building activities, company events, and birthday celebrations.

Why Join Us?

At Hytech, we foster a true sense of teamwork, valuing collaboration, initiative, and a strong work ethic. If you seek a structured, supportive environment where you can grow and make a meaningful impact, this is the perfect opportunity for you.

We look forward to welcoming you aboard!