Mandarin Service Desk Analyst

blaseek; Philippines; On-site; PHP 268,000 - 357,000; Full time

Job summary

blaseek is seeking a Level 1 Help Desk specialist to provide phone support for hardware and software issues. Fluency in Mandarin and strong English communication are required; onsite at Mall of Asia Business Complex with rotating graveyard shifts.

The role requires 1–2 years in technical/help desk support and customer service, with ability to work independently and follow verbal/written instructions. You will troubleshoot, log incidents, and escalate when needed.

Qualifications

• 1–2 years in a technical help desk or service desk (L1 phone support)
• 1–2 years customer service experience with soft skills
• Willing to work onsite at Mall of Asia Business Complex
• Willing to work graveyard shifts and rotating schedules

Responsibilities

• Provide Level 1 technical support to users via phone for hardware, software, and basic network issues
• Troubleshoot and resolve issues, escalating to appropriate technical teams when required
• Apply working knowledge of information systems, products, and services to assist users
• Identify, investigate, and resolve user questions and system-related problems
• Log, prioritize, and track incidents following standard escalation procedures
• Coordinate with technical, professional, or service teams to ensure timely resolution
• Perform other related duties as assigned

Skills

Mandarin (spoken & written)

English communication

Customer service

Independent worker

Interpersonal skills

Tools

PC hardware

Mac hardware

MS Outlook

Windows 7/10

MS Office

Printers

iPhone support

Job description

Role Requirements

• Fluent in Mandarin, both spoken and written
• Strong English communication skills, verbal and written
• Willing to work onsite at the Mall of Asia Business Complex
• Open to graveyard shifts and rotating schedules
• At least 1 to 2 years of experience in a technical help desk or service desk role providing Level 1 phone support
• At least 1 to 2 years of customer service experience with strong soft skills
• Experience supporting end-user hardware and software, including PCs, Macs, iPhones, printers, MS Outlook, Windows 7 and 10, and MS Office 2013, 2016, or Office 365
• Able to work independently with minimal supervision
• Strong interpersonal, analytical, and customer service skills
• Able to understand and follow verbal and written instructions

Role Description

• Provide Level 1 technical support to users via phone for hardware, software, and basic network issues
• Troubleshoot and resolve issues, escalating to appropriate technical teams when required
• Apply working knowledge of information systems, products, and services to assist users
• Identify, investigate, and resolve user questions and system-related problems
• Log, prioritize, and track incidents following standard escalation procedures
• Coordinate with technical, professional, or service teams to ensure timely resolution
• Perform other related duties as assigned