Japanese-Bilingual Customer Support Pro for AI-Driven Help

Dialpad; Manila; On-site; PHP 300,000 - 540,000; Full time

Benefits offered by this job

Comprehensive benefits

Growth opportunities

Job summary

Dialpad is hiring for a Customer Support role based in Manila, Philippines. You will resolve technical customer issues across phone, email, and chat while learning our AI-powered platform and products.

The role requires a proven track record in customer support, strong curiosity about products, and professional communication with customers in Japanese and English. You will collaborate with global teams to ensure fast, accurate, and empathetic issue resolution.

Qualifications

• 3+ years in customer support; additional experience in a technical field preferred.
• Respond to customer inquiries on technical issues via all relevant channels.
• Resolve and troubleshoot simple or complex issues relating to customers.
• Speak with customers to quickly get to the root of problems.
• Provide timely and accurate customer feedback.
• Manage multiple cases and channels (call center, email, chat).
• Proficiency in Windows/Mac OS.
• Strong written and verbal communication in Japanese (native) and English.

Responsibilities

• Troubleshoot and resolve customer issues across channels.
• Learn and understand our products and services deeply.
• Collaborate with global teams to improve customer experience.
• Maintain service levels and productivity standards.
• On-call support outside regular hours as needed.

Skills

Customer support experience

Technical troubleshooting

Japanese (native)

English proficiency

Windows/macOS

Multi-channel support

On-call readiness

Tools

Dialpad product

Job description

Dialpad is hiring for a Customer Support role based in Manila, Philippines. You will resolve technical customer issues across phone, email, and chat while learning our AI-powered platform and products.

The role requires a proven track record in customer support, strong curiosity about products, and professional communication with customers in Japanese and English. You will collaborate with global teams to ensure fast, accurate, and empathetic issue resolution.