Japanese Application Support Engineer

Accenture in the Philippines; Quezon City; On-site; PHP 420,000 - 620,000; Full time

Job summary

Accenture in the Philippines is seeking an Application Support Engineer in Manila. You will investigate and diagnose issues across critical business systems to ensure smooth operations and minimal downtime.

You will work independently as an SME, join team discussions, and coordinate with development and operations to implement fixes. Japanese language skills are a plus for this role.

Qualifications

• Expert proficiency in Functional Test Planning.
• Experience with Japanese Language is a plus.
• Strong analytical skills to identify root causes and fixes.
• Ability to design and execute comprehensive test plans.
• Experience coordinating with development and operations teams.
• Familiarity with testing methodologies and defect tracking tools.

Responsibilities

• Perform independently and become an SME.
• Actively participate in team discussions.
• Provide solutions to work-related problems.
• Collaborate with cross-functional teams to resolve issues efficiently.
• Document findings and solutions to support knowledge sharing.
• Continuously update technical knowledge to stay current.

Skills

Functional Test Planning

Analytical Skills

Test Design

DevOps Coordination

Defect Tracking

Japanese Language (nice-to-have)

Job description

Job Description:

Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Summary: As an Application Support Engineer, a typical day involves investigating and diagnosing issues across various critical business systems to ensure smooth and uninterrupted operations. This role requires a proactive approach to identifying problems and collaborating with different teams to implement effective solutions. The position demands continuous monitoring and support to maintain system reliability and performance, contributing to the overall success of business processes.

Roles & Responsibilities:

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Collaborate with cross-functional teams to gather information and resolve system issues efficiently.
• Document findings and solutions clearly to support knowledge sharing within the team.
• Continuously update technical knowledge to stay current with evolving system components and technologies.

Professional & Technical Skills:

• Required Skill: Expert proficiency in Functional Test Planning.
• Additional Good To Have Skills: Experience with Japanese Language.
• Strong analytical skills to identify root causes of system issues and recommend appropriate fixes.
• Ability to design and execute comprehensive test plans to validate system functionality.
• Experience in coordinating with development and operations teams to ensure quality and stability of software releases.
• Familiarity with software testing methodologies and defect tracking tools.

Additional Information:

• The candidate should have minimum 2 years of experience in Functional Test Planning.
• This position is based at our Manila office.
• Minimum 2 year(s) of experience is required