Japanese Bilingual Tech Pro — App Reliability & Support

Private Advertiser; Taguig; On-site; PHP 350,000 - 550,000; Full time

Job summary

Private Advertiser in Metro Manila seeks a software support professional to investigate, troubleshoot, and resolve application issues impacting critical business systems. The role includes test planning, validation, and defect management to ensure high-quality software releases.

Collaborate with developers and operations teams to identify root causes, monitor applications, and document findings. Proficiency in Japanese (Fluent-Native) will support global stakeholders and project delivery.

Qualifications

• Experience investigating and resolving application issues to stabilize systems.
• Ability to plan, validate, and manage defects for quality releases.
• Collaborate with developers and operations teams to identify root causes and implement fixes.
• Monitoring and analyzing application behavior to minimize business impact.

Responsibilities

• Investigate, troubleshoot, and resolve application issues to ensure stability and performance of critical business systems.
• Perform functional test planning, validation, and defect management to support high-quality software releases.
• Collaborate with cross-functional teams, including developers and operations teams, to identify root causes and implement effective solutions.
• Monitor applications, analyze system behavior, and proactively address issues to minimize business impact.
• Document incidents, resolutions, and technical findings to support knowledge sharing and continuous improvement.

Skills

Troubleshooting

Test planning

Root-cause analysis

Cross-functional collaboration

Documentation

Job description

Private Advertiser in Metro Manila seeks a software support professional to investigate, troubleshoot, and resolve application issues impacting critical business systems. The role includes test planning, validation, and defect management to ensure high-quality software releases.

Collaborate with developers and operations teams to identify root causes, monitor applications, and document findings. Proficiency in Japanese (Fluent-Native) will support global stakeholders and project delivery.