ITSM Solutions Consultant

First Datacorp; Makati; On-site; PHP 400,000 - 800,000; Full time

Job summary

First Datacorp is seeking an ITSM-focused professional to install, configure, and support ITSM platforms such as BMC Helix, ServiceNow, and ManageEngine. You will deliver product demonstrations and training to drive customer adoption, while performing business analysis tasks like requirements gathering and process documentation.

The role emphasizes ITIL-aligned practices, including Incident, Problem, Change and Service Request management, with ongoing troubleshooting, maintenance, and upgrades

Qualifications

• Minimum 3 years in ITSM processes with ticketing systems (e.g., BMC Helix, ServiceNow, ManageEngine).
• Experience conducting ITSM product demonstrations and solution walkthroughs for clients and stakeholders.

Responsibilities

• Install, configure, and support ITSM platforms including deployment and administration.
• Provide ITSM application support, troubleshooting, maintenance, upgrades, and ITIL process coverage (Incident, Problem, Change, Service Request).
• Deliver product demonstrations, technical presentations, end-user training, and post-implementation support to drive adoption.
• Perform Business Analyst functions: requirements gathering, process analysis, documentation, UAT, implementation and issue resolution for ITSM.

Skills

ITSM demos

Analytical & problem solving

Education

Bachelor’s degree in IT/CS/Information Science

Tools

BMC Helix

ServiceNow

ManageEngine

Job description

First Datacorp is seeking an ITSM-focused professional to install, configure, and support ITSM platforms such as BMC Helix, ServiceNow, and ManageEngine. You will deliver product demonstrations and training to drive customer adoption, while performing business analysis tasks like requirements gathering and process documentation.

The role emphasizes ITIL-aligned practices, including Incident, Problem, Change and Service Request management, with ongoing troubleshooting, maintenance, and upgrades