ITSM Process Owner: Hybrid, Metrics‑Driven Service Leader

weSource Management Consultancy Firm; Taguig; Hybrid; PHP 1,004,400 - 1,116,000; Full time

Job summary

A leading management consultancy in the Philippines is hiring an ITSM Process Owner for their hybrid team in BGC. This role involves designing and delivering standardized ITSM processes to enhance service quality and ensure compliance. The ideal candidate will have a Bachelor's degree in a related field and 3-5 years of experience in process ownership, coupled with substantial IT service operations management expertise. This position offers competitive compensation up to 100K PHP.

Qualifications

• 3-5 years prior experience in a process ownership role.
• Ability to operationalize business specific processes into an ITSM support model.
• Demonstrated IT service operations management leadership.

Responsibilities

• Design and deliver standardized processes across the group.
• Drive the development of SMART metrics to measure service quality.
• Ensure compliance for SOC, SOx, and SOC2 related to Incident and Change Management.

Skills

Process ownership

IT service operations management

Governance and compliance

Matrix management experience

Education

Bachelor's degree in Information Technology, Computer Science, or a related field

Job description

A leading management consultancy in the Philippines is hiring an ITSM Process Owner for their hybrid team in BGC. This role involves designing and delivering standardized ITSM processes to enhance service quality and ensure compliance. The ideal candidate will have a Bachelor's degree in a related field and 3-5 years of experience in process ownership, coupled with substantial IT service operations management expertise. This position offers competitive compensation up to 100K PHP.