Digital Experience SME — ITSM Lead (Hybrid)

weSource Management Consultancy Firm; Taguig; Hybrid; PHP 1,645,000 - 1,971,000; Full time

Job summary

weSource Management Consultancy Firm is hiring a Digital Experience SME for an insurance company in BGC, Philippines. The role follows a hybrid setup with rotating shifts and pays up to PHP 162,000 monthly.

The ideal candidate holds ITIL certification with 3+ years experience in IT service management, strong ServiceNow and service catalog management skills, and excellent communication and collaboration abilities to improve catalog value and align IT with business needs.

Qualifications

• ITIL certification is required.
• Minimum 3 years of experience in IT service management.
• Experience in service catalog management and ServiceNow.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively in a cross-functional team environment.
• Analytical and problem-solving skills.
• Familiarity with service catalog tools and technologies.

Responsibilities

• Build and maintain IT service catalog processes and documentation.
• Ensure catalog services are well-documented, clearly defined, tagged, and meet quality standards.
• Implement a continuous improvement framework for the service catalog.
• Monitor industry best practices to enhance catalog effectiveness.
• Collaborate with ITSM SMEs to review and improve IT Service Management services.
• Align service catalog with ITSM processes and governance.
• Communicate changes and train end-users on catalog usage.

Skills

ITIL Certification

ITSM

ServiceNow

Service Catalog

Communication

Collaboration

Analytical

Tools

ServiceNow

Job description

weSource Management Consultancy Firm is hiring a Digital Experience SME for an insurance company in BGC, Philippines. The role follows a hybrid setup with rotating shifts and pays up to PHP 162,000 monthly.

The ideal candidate holds ITIL certification with 3+ years experience in IT service management, strong ServiceNow and service catalog management skills, and excellent communication and collaboration abilities to improve catalog value and align IT with business needs.