IT Service Process Manager: Drive ITIL Process Excellence

Siegen HR Solutions; Manila; On-site; PHP 600,000 - 1,200,000; Full time

Job summary

A recruitment firm is seeking an experienced Infrastructure Service Management Process Manager in Manila. You will be responsible for managing IT Service Management processes, ensuring compliance, and driving continuous improvement initiatives. The ideal candidate should possess strong knowledge of ITIL processes, excellent communication and analytical skills, and the ability to effectively manage diverse teams. This is a great opportunity to lead service improvement efforts in a multicultural environment.

Responsibilities

• Manage process design, implementation, and regular operation of IT Service Management Processes.
• Conduct regular audits for compliance with processes and SLAs.
• Provide monitoring and reporting on service improvement plan items.
• Lead collaboration between process teams and account teams.
• Analyze trends and prepare service improvement plans.

Skills

ITIL V3 Incident Management

ITIL V3 Problem Management

ITIL V3 Change Management

ITIL V3 Service Level Management

Excellent communication skills

Strong analytical skills

Presentation skills

Meeting management skills

Proficient in MS Office

Technical knowledge of Infrastructure Services

Ability to work in multi-cultural environments

Job description

A recruitment firm is seeking an experienced Infrastructure Service Management Process Manager in Manila. You will be responsible for managing IT Service Management processes, ensuring compliance, and driving continuous improvement initiatives. The ideal candidate should possess strong knowledge of ITIL processes, excellent communication and analytical skills, and the ability to effectively manage diverse teams. This is a great opportunity to lead service improvement efforts in a multicultural environment.