ITS Support Engineer I IT Services

Amazon; Metro Manila; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

Amazon Manila ITS team seeks an experienced ITS Support Engineer to provide on-site, end-to-end IT support for corporate employees, ensuring uninterrupted productivity. The role emphasizes troubleshooting, asset management, and escalation handling, across Windows server environments and network services.

Requirements include a Bachelor's degree and multiple years of experience with Windows Server, SCCM, networking, and PC repair in a corporate setting.

Qualifications

• Bachelor's degree in a relevant field is required.
• 1+ years of Windows Server technologies experience (AD, DFS, Print Services, SCCM).
• 2+ years troubleshooting in a multi-user high availability environment.
• 2+ years PC repair, troubleshooting, deployment and liquidation experience.
• 2+ years of corporate IT network service delivery experience.

Responsibilities

• Deliver on-site, high quality hands-on support diagnosing and resolving issues.
• Oversee IT asset inventories and manage ticket queues.

Skills

Windows Server

AD

SCCM

Networking

PC Repair

Education

Bachelor's degree

Job description

Job Description

As an ITS Support Engineer, you'll be the go-to knowledge expert for Amazon's corporate employees, providing seamless end-to-end services and friction less on-site technical support ensuring productivity remains secure and uninterrupted. Amazon's ITS Support Engineers are dedicated, dependable and customer focused, owning the overall IT experience. They guarantee our employees have the tools and resources they need to be successful, innovative and efficient.

ITS Support Engineers have an advanced understanding of IT standards, systems and equipment deployed throughout Amazon. They can work independently or collaborate with partner teams and contractors managing projects while maintaining a high level of productivity to meet goals. Quickly adapting to new processes and procedures, they act as a mentor and main partner for escalations within the team.

Your day will be filled with exciting challenges and opportunities to showcase your technical expertise. You'll engage with Amazonians across various teams, owning and recognizing their unique IT needs and provide personalized high-quality support. You'll be a trusted advisor, a problem-solver, taking initiative to diagnose, troubleshoot and resolve a wide variety of specialized hardware and software issues implementing successful solutions. Our Engineers guide and empower technical and non-technical Amazonians through the ever-evolving digital landscape implementing solutions that fit their needs.

Key job responsibilities

• Deliver on-site, high quality, hands‑on support diagnosing, troubleshooting and resolving issues successfully, evaluating log files to determine the health of systems, software and hardware
• Effectively manage and oversee IT asset inventories
• Manage the ticket queue to support fluctuating case counts of trouble tickets, ensuring the customer is consistently updated on next steps through resolution
• Provide on‑call support for high severity incidents and act as an escalation point of contact for team
• Assist with activities to triage and escape system or network outages to reduce downtime
• Understand and execute change management activities in a high availability environment
• Participate with partner teams and vendors to identify continuous innovative improvement projects, defining requirements and managing execution to deliver operational excellence and value
• Participate in hiring efforts, training and developing peers and new team members as a mentor, seeking and leveraging diverse perspectives in all activities
• Continuously expand skills, learning the latest technologies and maintaining knowledge of IT policies to provide technically accurate solutions
• Travel between local area buildings as required and occasional travel to other cities may be required

About The Team

Our IT Services team is a dynamic and diverse group of passionate problem‑solvers who thrive on challenges and continuously push the boundaries of innovation. We foster an inclusive and collaborative environment where every voice is heard, and every idea is valued. Join us and be part of a team that truly makes a difference in the lives of Amazonians worldwide.

Inclusive Team Culture: Here at Amazon, it's in our nature to learn and be curious. Our employee‑led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth: We're continuously raising our performance bar as we strive to become Earth's Best Employer. We embrace curiosity and continuous learning, empowering you to grow both personally and professionally through mentorship, knowledge‑sharing, and career‑advancing resources, helping you develop into a better‑rounded professional.

Basic Qualifications

• Bachelor's degree holder
• 1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience
• 2+ years of troubleshooting in a multi-user high availability environment experience
• 2+ years of PC repair, troubleshooting, deployment and liquidation experience
• 1+ years of IT client, server, and network service delivery experience
• 2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
• 2+ years of corporate setting Windows, Mac or Linux Operating systems support experience
• 2+ years of supporting and maintaining a corporate network environment experience

Preferred Qualifications

• 2+ years of computer networking experience
• Experience supporting video conference and teleconference equipment

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Company - AOSP - Manila

Job ID: A10478061