ITAM & CMDB Lead — ITSM & Discovery Architect

Qualfon; Metro Manila; On-site; PHP 420,000 - 660,000; Full time

Job summary

Qualfon seeks an ITAM/ITSM/CMDB administrator to manage Freshservice, Device42, and related discovery platforms within a dynamic IT environment. You will design configurations, maintain CMDB structures, and enforce governance to ensure data quality and service reliability.

You will integrate discovery sources, set up workflows, and collaborate with security, procurement, and application owners to support incident, change, and compliance processes, driving accuracy and timeliness of information.

Qualifications

• Experience administering ITAM/ITSM/CMDB tools.
• Experience with Freshservice and Device42 preferred.

Responsibilities

• Design configurations, maintain CMDB structures, and enforce governance for data quality and service reliability.
• Integrate discovery sources, set up workflows, and collaborate with security, procurement and application owners to support incident, change, and compliance processes, driving accuracy and timeliness of information.

Tools

Freshservice

Device42

Job description

Qualfon seeks an ITAM/ITSM/CMDB administrator to manage Freshservice, Device42, and related discovery platforms within a dynamic IT environment. You will design configurations, maintain CMDB structures, and enforce governance to ensure data quality and service reliability.

You will integrate discovery sources, set up workflows, and collaborate with security, procurement, and application owners to support incident, change, and compliance processes, driving accuracy and timeliness of information.