IT Technical Support

San Pablo Colleges Medical Center; Laguna; On-site; PHP 446,400 - 669,600; Full time

Job summary

A healthcare facility in Laguna is seeking an IT Projects and Operations Coordinator to oversee various IT projects, improve documentation policies, and act as a liaison between the IT department and hospital units. Candidates should have a Bachelor’s degree in Information Technology or a related field, alongside project coordination skills and familiarity with tools like Jira and Excel. This role requires exceptional communication skills and attention to detail, contributing to efficient IT operations and clear reporting.

Qualifications

• Preferably with experience in project coordination or administrative support in a technical or IT environment.
• Experience in drafting policies and Standard Operating Procedures (SOPs) is a plus.
• Familiarity with hospital IT systems and workflows is an advantage.

Responsibilities

• Track and monitor all IT projects including software development and system implementations.
• Oversee the IT ticketing system to ensure requests are prioritized and resolved.
• Serve as the primary liaison between the IT department and other hospital units.

Skills

Proficiency in project management tools (e.g., Jira, Excel, Google Workspace)

Exceptional organizational skills

Excellent written and verbal communication skills

Ability to summarize complex data

Education

Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field

Tools

Jira

Excel

Google Workspace

Job description

IT Projects and Operations Coordinator

Company: SPC Medical Center

Location: San Pablo City, Laguna

Job Summary

The IT Projects and Operations Coordinator is responsible for monitoring IT projects, overseeing ticketing and job order systems, improving documentation and policies, and serving as a liaison between the IT department and other hospital units. This role supports the IT Manager in ensuring efficient operations, timely project execution, and clear reporting for management and leadership.

Qualifications

Education

• Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field

Experience

• Preferably with experience in project coordination or administrative support in a technical or IT environment

Technical Skills

• Proficiency in project management and documentation tools (e.g., Jira, Excel, Google Workspace)

Core Competencies

• Exceptional organizational skills with high attention to detail
• Excellent written and verbal communication skills
• Ability to summarize complex data into clear, concise reports and presentations

Pluses

• Experience in drafting policies and Standard Operating Procedures (SOPs)
• Familiarity with hospital IT systems and workflows

Key Responsibilities

Project Monitoring and Coordination

• Track and monitor all IT projects, including software development, infrastructure upgrades, and system implementations
• Maintain centralized tracker for Job Orders and project milestones to ensure timely execution and accountability
• Assist in developing and maintaining a Job Order system, including drafting related policies, procedures, and workflows

Task and Ticket Oversight

• Oversee the IT ticketing system to ensure requests are logged, prioritized, assigned, and resolved within defined SLAs
• Audit ticket documentation for completeness and accuracy, ensuring proper closure and historical traceability
• Identify recurring issues or delays and escalate findings with recommendations to the IT Manager

Interdepartmental Communication

• Serve as the primary liaison between the IT department and other hospital units for administrative and project-related concerns
• Attend meetings, respond to inquiries, and communicate updates on IT initiatives and service requests

Documentation, Policy, and Reporting

• Lead improvements in IT documentation practices
• Assist the IT Manager in drafting, communicating, and monitoring the implementation of IT policies and procedures
• Prepare clear and concise reports and presentations for internal stakeholders and executive leadership

Data Summarization and Presentation Support

• Collect and analyze operational data such as ticket metrics, project timelines, and resource utilization
• Prepare visual summaries and dashboards for reporting to hospital leadership

Operational Support

• Help organize team workflows, prioritize tasks, and align execution with departmental goals
• Support IT procurement, resource planning, and compliance tracking