IT Tech Support | Cloud & AI Automation Specialist

Addiction Pet Foods; Pasig; On-site; PHP 335,000 - 502,000; Full time

Job summary

Addiction Foods in Pasig, Metro Manila, Philippines seeks a hands-on IT Technical Support Specialist to resolve everyday IT issues, support cloud-based systems and build practical digital solutions.

The role combines user support with workflow automation, AI tools, and web development to help teams work more efficiently. The job includes managing Microsoft 365, user access, onboarding/offboarding, and documenting tasks, with emphasis on security and clear guidance.

Qualifications

• A relevant qualification in IT, Computer Science or related field, or equivalent practical experience.
• Proven experience in IT technical support within a cloud-based environment.
• Hands-on knowledge of Microsoft 365 administration, user access and troubleshooting.
• Experience building workflow automations and using AI tools.
• Web development experience with HTML, CSS, JavaScript and a modern framework.
• Familiarity with APIs, databases, authentication and application deployment.
• Strong troubleshooting skills and the ability to explain technical issues clearly.
• Ability to work independently, prioritize requests and follow issues through to resolution.
• Strong English communication skills.

Responsibilities

• Provide remote technical support for laptops, software, connectivity and user access.
• Support cloud-based platforms, including Microsoft 365, Teams, SharePoint and OneDrive.
• Manage user accounts, permissions, onboarding and offboarding access.
• Troubleshoot application issues and coordinate with vendors when needed.
• Build and maintain internal websites, web applications and business tools.
• Develop workflow automations using APIs, scripts and low-code platforms.
• Apply AI tools to reduce repetitive work and improve business processes.
• Test solutions, resolve bugs and maintain clear technical documentation.
• Protect company information through secure access controls and sound data-handling practices.
• Guide employees on using systems and digital tools effectively.

Skills

IT support

Cloud platforms

Microsoft 365

Workflow automation

AI tools

Web development

APIs

Databases

Security practices

English communication

Education

IT / CS degree or equivalent

Tools

Power Automate

Power Apps

Azure

Git

React

Node.js

Python

PowerShell

Job description

Addiction Foods in Pasig, Metro Manila, Philippines seeks a hands-on IT Technical Support Specialist to resolve everyday IT issues, support cloud-based systems and build practical digital solutions.

The role combines user support with workflow automation, AI tools, and web development to help teams work more efficiently. The job includes managing Microsoft 365, user access, onboarding/offboarding, and documenting tasks, with emphasis on security and clear guidance.