IT Systems Specialist | Onsite Ayala 30th - Open for IT Fresh Graduate!

Foundever®; Mandaluyong; On-site; PHP 335,000 - 536,000; Full time

Job summary

Foundever® in the Philippines is seeking an IT Support Associate to provide first-line desktop support, install PCs, and resolve user issues within a call center environment.

The role includes on-site responsibilities at Ayala-30th, night-shift scheduling, and coordination with network and application engineers to ensure high end-user satisfaction. Strong Windows knowledge and ticketing experience are preferred.

Qualifications

• Bachelor’s degree in computer science, Information Technology, or a related field.
• 6 months to 2 years of work experience in troubleshooting PC hardware or software issues; customer service; initiative; team player.
• Knowledge of Windows OS and Microsoft Office; LAN/WAN networking; tape backup/restore; antivirus procedures; PC image creation helpful.
• Willing to work onsite in Ayala-30th with a night-shift schedule.

Responsibilities

• Provide first level IT support for desktop systems under guidance of Site System Support Sr./Administrator.
• Install PCs and hardware, OS, software images, and resolve issues via the corporate Response Center.
• Monitor production processing and back up data as needed; be backup to Site System Support Sr.
• Follow corporate security policies and procedures.
• Handle end user support and ticketing through the Corporate Response Center and Project Database.
• Perform system upgrades for hardware/software.
• Monitor processes to ensure timely completion of tasks.
• Handle clerical tasks and maintain documentation.

Skills

Troubleshooting PC hardware

Windows OS

LAN/WAN networking

Customer service

Night shift

Onsite work

Education

Bachelor’s degree in computer science, IT, or related field

Job description

Duties and Responsibilities:

• Provide first level support for desktop computer systems under the guidance of the Site System Support Sr. and/or Site System Support Administrator. Work with network and application engineers to ensure high end user satisfaction in a call center environment.

• Install PC’s and other hardware peripherals, operation systems, software applications (images) as well as handle problem resolution and answer user questions and concerns through the corporate Response Center, which includes providing answers to questions and resolving problems for clients in person, via phone or from a remote location. Document activities related to fulfillment of requests.

• Monitor all scheduled production processing and act as a backup to the Site System Support Sr. when necessary to assist in any data backup and restore processes and ensure that all assigned tasks are completed properly and in a timely fashion.

• Follow and enforce the corporate policies and procedures maintaining and enforcing the highest standards of security as set out by the corporation.

• End user support and firefighting. These tasks are performed to provide our internal and external clients with a smoothly functioning and production system. This includes obtaining and updating trouble tickets from the Corporate Response Center and Project Database as required.

• System upgrades. These are performed as needed for the hardware and software used to support the site and its customers.

• Process monitoring. This is done to ensure the successful and timely completion of all scheduled processes that occur within the site or within the area to be monitored by the site.

• Clerical work. This includes all necessary paperwork (timesheets, email, documentation, trouble tickets, etc.) necessary to maintain the proper documentation and necessary support

Qualifications:

• Bachelor’s degree in computer science, Information Technology, or a related field

• Atleast 6 months – 2 years of work experience in troubleshooting PC hardware and software issues; customer service skills; ability to take initiatives with minimum direction; team player (Open for IT fresh graduate)

• Knowledge of Windows Operating Systems and Microsoft Office; LAN and WAN networking skills needed for troubleshooting (NIC’s, hubs, routers, switches); knowledge of tape backup and restore procedures; anti-virus procedures and application knowledge necessary; PC image creation and updating knowledge helpful

• Willing to work Onsite in Ayala-30th , with a Night Shifting Schedule

• Must have good communication skills to support Foundever employees via IT Systems, phone calls, emails and chats.
  

Equal Opportunity Employer

Foundever® is an equal opportunity employer that values diversity and inclusion. We do not discriminate on the basis of race, color, national origin, religion, gender identity or expression, sexual orientation, marital status, veteran status, disability status, or any other characteristic protected by applicable local laws.