IT Systems & Helpdesk Lead

GRAND LINE MEDICAL EQUIPMENT CORPORATION; Cainta; On-site; PHP 279,000 - 446,000; Full time

Job summary

GRAND LINE MEDICAL EQUIPMENT CORPORATION is seeking an IT Support professional to install and configure hardware, software, networks, and printers across the company. You will monitor systems, respond to service requests, and assist users in person or over the phone.

The role includes setting up new user accounts, supporting Active Directory, email setup, backups, and junior staff training. Based in the Philippines, on-site responsibilities apply.

Qualifications

• Installs and configures computer hardware, software, systems, networks, printers, and scanners.
• Monitors and maintains computer systems and networks.
• Responds in a timely manner to service issues and requests.
• Provide technical support across the company (in person or over the phone).
• Set up accounts for new users.
• Supports users for Microsoft Active Directory, ECOUNT System Installations and Setup, Web Mail Set-up, etc.

Responsibilities

• Performs minor repair and replacement of faulty computers and peripherals.
• Tests new applications/databases or software to develop an in-house system for the operation of Grand Line Medical Equipment Corporation.
• Trains junior staff on monitoring and maintenance of company computer systems.
• Provides and prints IDs for all employees across the company.
• Monitors and configures email addresses for all employees.
• Ensures automatic backups of servers are working for disaster recovery plans.
• Checks daily server operations.
• Performs other tasks as assigned by the immediate superior.

Job description

GRAND LINE MEDICAL EQUIPMENT CORPORATION is seeking an IT Support professional to install and configure hardware, software, networks, and printers across the company. You will monitor systems, respond to service requests, and assist users in person or over the phone.

The role includes setting up new user accounts, supporting Active Directory, email setup, backups, and junior staff training. Based in the Philippines, on-site responsibilities apply.