IT Systems Engineer (Network and Firewall)

Technology Elite, Inc.; Mabalacat; Remote; PHP 400,000 - 640,000; Full time

Benefits offered by this job

21 Days PTO and annual increases

HMO coverage +1 dependent

Relocation Salary Loan assistance

Tenure Incentive Program

Referral Bonus up to Php20,000

All government mandated benefits

Job summary

Technology Elite, Inc. is seeking an experienced Level 2 IT Support specialist to manage Windows/M365 administration, AD, VOIP, and remote troubleshooting from a home-based setup. The role requires 3+ years in a similar environment, strong networking, and the ability to resolve complex desktop and cloud-related issues promptly.

Shift aligns with Pacific Time (11:00 PM – 8:00 AM PH). Candidates should be comfortable supporting users across multiple platforms and performing onboarding/offboarding

Qualifications

• 3+ years experience in IT support, Level 2 scope.
• Proficient Windows desktop support and patching.
• M365 administration tasks: create users, MFA, licenses, mailbox delegation.
• Active Directory and Group Policy management knowledge.
• Strong firewall and networking experience.
• Experience with VOIP solutions like 3CX or RingCentral.
• Basic Azure knowledge; familiarity with Google Workspace.
• Experience with Apple administration in Windows environments is a plus.

Responsibilities

• Handle/Clear alerts from BMS board and related monitoring.
• Customer onboarding and offboarding requests.
• Troubleshoot software issues: Adobe, MFA, OneDrive sync, etc.
• Printer troubleshooting.
• Basic network troubleshooting.
• Phone/PBX support: setup hardware, password resets.
• Active Directory user/password management.
• Basic computer hardware troubleshooting.
• OpenVPN troubleshooting.
• Multi-monitor setup and fixes.
• Outlook issues: large mailbox or delegated mailboxes.

Skills

Level 2 Support

Windows Desktop

M365 Administration

Active Directory

Networking Basics

VOIP Support

Azure (Basic)

Google Workspace

Printer Troubleshooting

VPN Troubleshooting

Tools

3CX

RingCentral

Kaseya VSA

ITGlue

Veeam

Unifi

Job description

We will reach out to you via the email address provided in your resume should you qualify for the next steps of your application.

Work Arrangement: Work from Home
Work Shift: 8:00AM-5:00PM Pacific Time (11:00PM-8:00AM PHT)

Tasks and Responsibilities

• Handle/Clear alerts from BMS board: Monitoring alerts, BitDefender, sites offline, etc.

• Customer User Onboarding and Offboarding requests.

• Software troubleshooting: Adobe errors, M365 MFA issues, OneDrive sync issues, etc.

• Printer troubleshooting.

• Troubleshoot basic network issues.

• Phone / PBX support: setup new hardware, password resets, etc.

• Active Directory management (user management, password management, etc.)

• Basic computer hardware troubleshooting.

• OpenVPN troubleshooting.

• Multiple monitor adjusting/fixing.

• Outlook troubleshooting: usually large mailbox or too many Delegate mailboxes assigned

Skills and Qualifications

• Working experience 3+ years, with a range of technologies

• Previous experience in a similar role providing “Level 2” Support

• Excellent knowledge of Microsoft Windows including desktop support and patching

• Experience with administration of M365 (example tasks: create users, change passwords, enforce MFA, apply licenses, delegate a mailbox, set file permissions, archive mailbox)

• Working knowledge of Active Directory and Group Policy management

• Strong Firewall and Networking Technical experience

• Administrative & support experience with M365

• Basic knowledge of Azure

• Prefer experience with Google Workspace

• Functional knowledge of Apple administration in windows environments

• Knowledge of Desktop, Mobile, and Server hardware

• Good networking fundamentals including experience troubleshooting and configuring Wifi TCP/IP, VPN, DNS

• Experience with VOIP support and management, either physical or virtual PBX.

• Experience with basic MS server troubleshooting

• Some support experience of a VOIP solution is necessary like 3CX or a hosted PBX service like Ring Central

• Nice to have:

  • 3CX Voip products

  • Any desk Remote Tool

  • PAX8

  • 1Password

  • Ability to write end user how-to’s and guides

  • Experience with Kaseya VSA/BMS/ITGlue

  • DATTO EDR via Kaseya (review and address alerts)

  • Unifi Router Administration (firewall)

  • RocketCyber via Kaseya (review and address alerts)

  • Any backup experience is nice to have – Veeam backup is ideal

  • Small percentage of our clients use Apple and/or Gsuite so these skills are viewed very favourably:

    • Functional knowledge of Apple administration in windows environments

    • In-depth knowledge of Gsuite

Job Offer

• 21 Days Paid Time Off (PTO) Annually + 1 Additional PTO per successful year of tenure (up to five (5) years)

• HMO coverage for employee +1 FREE dependent on the first day of employment

• +1 additional FREE dependent per successful year of tenure (up to five (5) years)

• We provide Relocation Salary Loan assistance*

• Tenure Incentive Program*

• Referral Bonus of up to Php20,000.00*

• ALL government mandated benefits

*Terms and conditions apply