IT Support Specialist: Fast, Friendly Tech Help

Hammerjack Pty Ltd; Davao City; On-site; PHP 279,000 - 502,200; Full time

Job summary

Hammerjack Pty Ltd is seeking an Information Support Specialist to provide frontline technical assistance to employees and clients, resolving hardware, software, and network issues promptly.

You will install, configure, and maintain computer systems, assist with deployments, and keep accurate records in the help desk system while collaborating with IT staff to handle complex problems and train users.

Qualifications

• Proven experience as Information Support Specialist, IT Support Technician, or in a similar role.
• Strong knowledge of computer hardware, software, and network systems.
• Excellent troubleshooting and problem‑solving skills.
• Proficiency in operating systems (Windows, macOS, Linux) and common software applications.
• Familiarity with help desk software and ticketing systems.
• Strong communication and interpersonal skills with the ability to explain technical concepts to non-technical users.
• Ability to manage multiple tasks and prioritize effectively.
• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.

Responsibilities

• Provide first-line technical support to end-users via phone, email, or in-person.
• Diagnose and resolve hardware, software, and network issues in a timely manner.
• Install, configure, and maintain computer systems, software, and peripherals.
• Assist with the setup and deployment of new hardware and software.
• Maintain accurate records of issues and resolutions within the help desk ticketing system.
• Collaborate with other IT staff to address complex issues and elevate when necessary.
• Conduct training sessions for employees to enhance their knowledge of IT systems and software.
• Monitor and maintain IT infrastructure to ensure optimal performance and security.
• Stay updated on the latest technology trends and best practices in IT support.

Skills

IT support

Hardware troubleshooting

Software troubleshooting

Network troubleshooting

Windows

macOS

Linux

Communication

Education

Bachelor's degree in Information Technology or Computer Science

Tools

Ticketing systems

Remote desktop

Job description

Hammerjack Pty Ltd is seeking an Information Support Specialist to provide frontline technical assistance to employees and clients, resolving hardware, software, and network issues promptly.

You will install, configure, and maintain computer systems, assist with deployments, and keep accurate records in the help desk system while collaborating with IT staff to handle complex problems and train users.