Advanced Technical Support Specialist

Hammerjack Pty Ltd; Mancatian; On-site; PHP 279,000 - 390,600; Full time

Job summary

Hammerjack Pty Ltd is seeking a Technical Customer Specialist in the Philippines to provide advanced technical support to customers and resolve inquiries effectively. Responsibilities include handling challenging tickets, providing tailored solutions, and mentoring junior team members.

The ideal candidate should have at least 2 years of BPO technical support experience and be fluent in English. Candidates must be amenable to rotating shifts, demonstrating problem-solving skills and a strong attention to detail.

Qualifications

• At least 2 years of BPO technical support experience.
• Excellent English fluency, both written and verbal (C1 level).
• Ameable to work in rotating shifts.

Responsibilities

• Handle technically challenging tickets escalated from non-technical support teams.
• Provide tailored solutions and proactive feedback to engineering teams.
• Mentor and assist junior members of the customer support team.

Skills

Technical troubleshooting

Analytical abilities

Customer communication

Proficiency in SQL databases

Education

Completed at least 2 years in college

Job description

Hammerjack Pty Ltd is seeking a Technical Customer Specialist in the Philippines to provide advanced technical support to customers and resolve inquiries effectively. Responsibilities include handling challenging tickets, providing tailored solutions, and mentoring junior team members.

The ideal candidate should have at least 2 years of BPO technical support experience and be fluent in English. Candidates must be amenable to rotating shifts, demonstrating problem-solving skills and a strong attention to detail.