IT Support (Level 2)

Outsourcey; Philippines; On-site; PHP 334,800 - 781,200; Full time

Benefits offered by this job

Competitive salary

Career growth opportunities

Work with industry leaders

Job summary

Join a forward-thinking company dedicated to revolutionizing global talent expansion! This role offers a unique opportunity to provide second-level technical support and shape the HR function in a rapidly growing BPO. With a focus on collaboration and innovation, you will work closely with industry leaders, tackling complex IT challenges and ensuring seamless operations. If you have a passion for technology and a desire to grow your career in a dynamic environment, this role is perfect for you. Let's do great things together and elevate businesses with your expertise!

Qualifications

• Min 10 years in support/help desk roles with Level 2 exposure.
• Strong knowledge of Windows, macOS, and Linux systems.

Responsibilities

• Provide second-level technical support for hardware and software issues.
• Diagnose complex system issues escalated from Level 1 support.

Skills

Technical Support

Windows

macOS

Linux

Networking Concepts

Active Directory

Microsoft 365

Google Workspace

Cloud Computing

Job description

Looking to take your career to the next level? Then this role is for you!

Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support, let's shape the future of work together!

Minimum Requirements:

1. Min 10 years of Proven Experience in support or help desk roles, with exposure to Level 2 tasks.
2. Strong knowledge of Windows, macOS, and Linux operating systems.
3. Experience with Active Directory, Microsoft 365, Google Workspace, and cloud computing platforms.
4. Understanding of networking concepts, including VPN, DHCP, DNS, and firewalls.

Core Responsibilities:

1. Provide second-level technical support for hardware, software, network, and security-related issues.
2. Diagnose and resolve complex system and application issues escalated from Level 1 support.
3. Install, configure, and maintain operating systems, applications, and hardware components.
4. Support Active Directory, Microsoft 365, Google Workspace, and cloud-based IT services.
5. Troubleshoot network connectivity problems, including VPN, firewalls, DNS, and TCP/IP configurations.
6. Perform server administration tasks, such as user management, permissions, and security updates.
7. Assist in IT security measures, including endpoint protection, system monitoring, and data encryption.
8. Collaborate with IT teams on infrastructure projects, upgrades, and migrations.

Benefits:

1. Competitive salary
2. Opportunity to shape the HR function of a rapidly growing BPO.
3. Work closely with a team of industry leaders who have successfully scaled BPOs in the past.
4. Career growth and development opportunities.

Please attach your CV and we will be in touch for a confidential chat. Let's do great things together!