IT Support / EUC Specialist

Teceze; Mandaluyong; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

Teceze in Metro Manila is seeking an experienced IT Service Management professional to lead End User Computing and Deskside support operations. You will manage workstation deployment, incident resolution, patching, and asset tracking, ensuring service levels are met across the organization.

The role requires strong English communication, ITIL awareness, and hands-on ability with SCCM, Ivanti, and Intune, plus remote tools like RDP.

Qualifications

• Minimum 3–4 years in ITSM operations focused on End User Computing and Deskside support.
• Strong understanding of desktop support technologies and infrastructure components.
• Experience OS installations, patches and related troubleshooting.
• Experience with SCCM, Ivanti and Intune deployments and management.
• Handling conference room devices and collaboration tech (Polycom/Cisco/StarLeaf).
• Ensure workstations have latest antivirus, patches, and Windows feature packs.
• Proficient with remote support tools (RDP, IP phones, ILO).
• Excellent English communication and stakeholder management.
• Knowledge of ITIL Service Management lifecycle and processes.

Skills

ITSM

End User Computing

Deskside Support

Asset Management

Windows Troubleshooting

Remote Support Tools

Stakeholder Communication

English Proficiency

Tools

SCCM

Ivanti

Intune

Remote Desktop

Job description

• Must have at least 3 to 4 years of experience in managing IT Service Management operations primarily in End User Computing and Deskside support services.
• High Level understanding of the Desktop Support technology areas and understanding across infrastructure components.
• Ability to assemble and re-seat components like RAM, SSD, screens, WLAN cards, keyboards, and motherboards.
• Capable of system recalibration and thorough sanitization of both external shells and internal components, including cooling fans.
• Experience in usage of SCCM/Ivanti/Intune for deployments and installations.
• Experience in OS installation, handling OS related issues and troubleshooting of issues.
• Experience in patches and package installation & troubleshooting.
• Experience in handling Conference room devices (Polycom / CISCO / Star leaf phones, touch pads, Monitors, Cameras, MS Teams based conference room/meeting room/end users allocated devices etc.), Co-ordination with Facilities teams for maintenance & management of Non Network devices such as CCTV Camera, humidity sensors.
• Ensure all the workstations are updated with latest Anti-Virus, patches, Windows patches & feature packs etc.
• Should have good exposure in troubleshooting using remote support tools like RDP, IDRACK, ILO, IP Phones etc.
• Ability to trouble shoot printer issues and file restorations etc.
• Customer service focused; ability to manage key stakeholders in positive, poised and effective manner.
• Proven experience effectively communicating issues/challenges and solutions to the business.
• Strong understanding and demonstrated experience working within the Managed Service Operation.
• Excellent English communication skills, both written and oral and analytical skills.
• Knowledge and experience with ITIL Service Management Lifecycle framework and processes. Analytical and Communication skills.
• Should have experience in managing/maintaining/tracking of Asset Inventory. Follow the Laptop Reclamation Process and escalation guidelines to reclaim the laptops. Coordinate Laptops stock, imaging, allocation and de-allocation where Service Provider Site support resources are staffed. Manage entire laptop lifecycle, including maintaining accurate status in ITSM platform according to regional processes and polices. Management of Mobile devices, handhelds, docking station, monitors, mouse, keyboard and power cords etc.
• Housekeeping activities such as space reclamation, profiles archiving