Desktop Support Engineer

Confidential Careers; Taguig; On-site; PHP 240,000 - 360,000; Full time

Job summary

Confidential Careers is seeking an experienced IT Support Specialist to provide comprehensive hardware and software support for desktop and end-user computing in a dynamic environment. You will diagnose and troubleshoot issues, perform repairs on servers, desktops, notebooks, tablets, and printers, and manage software upgrades and security patches.

The role requires strong knowledge of Windows 10-11, mobile devices, Office 365, MS Intune, AD administration, and network diagnostics.

Qualifications

• Provide effective technical support for hardware and software issues.
• Troubleshoot Windows 10-11 and mobile devices (iOS/Android).
• Perform hardware and software support for desktops and end-user computing.
• Conduct hardware repairs on servers, desktops, notebooks, tablets, and printers.
• Upgrade software and perform configuration enhancements.
• Carry out preventative maintenance on hardware.
• Log all user requests and follow standard procedures.
• Test and deploy security patches to clients.
• Participate in software and hardware rollouts to maintain standards.
• Educate nontechnical users effectively.
• Work within a ticketing system for issue tracking.
• Use diagnostic tools to resolve network and workstation problems.
• Load, copy, and customize OS configurations for deployment.
• Perform standard preventative maintenance on IT equipment.
• Repair and service computer hardware and peripherals.
• Customize desktop hardware to meet user needs and site standards.
• Return defective parts to inventory and manage spare parts levels.

Responsibilities

• Provide regular technical support for hardware and software issues.
• Troubleshoot Windows 10-11 and mobile devices and guide users.
• Repair hardware on desktops, laptops, servers, and printers.
• Deploy software upgrades and security patches across devices.
• Log requests and follow established ITIL-like procedures.
• Support Office 365 and MS Intune deployments and management.
• Assist with AD account management and password resets.
• Escalate issues through the ticketing system when needed.
• Perform OS deployment and image customization for new devices.
• Maintain hardware inventory and track spare parts.

Skills

Technical support

Troubleshooting

Windows 10-11

Mobile device support (iOS/Android)

Hardware repair

Software upgrades

Active Directory administration

Office 365 support

MS Intune

Network diagnostics

OS deployment

Printer support

Ticketing system experience

End-user education

Data recovery

Security patches deployment

Hardware lifecycle management

Inventory management

Tools

MS Intune

Office 365

Active Directory

TCP/IP

DNS

DHCP

Job description

• Highly skilled in providing effective technical support in hardware and software issues including diagnosis and troubleshooting.
• Experience in troubleshooting Windows 10 – 11 and mobile devices (iOS / Android)
• In-depth knowledge of performing hardware and software support for desktop and end client computing.
• Proven record of performing hardware repairs on customer equipment such as servers, desktops, notebooks, tablets, and printers.
• Demonstrated ability to perform software upgrades and configuration enhancements.
• Well versed in ensuring preventative maintenance on hardware.
• Able to ensure that all requests from user are logged and right procedures are followed.
• Adept at testing and distributing security patches to clients.
• Track record of participating in rollout of new software and hardware to ensure consistency in company’s technical standards.
• Effectively educate nontechnical users
• Actively works in a ticketing system
• LAN/WAN protocols such as TCP/IP, DNS and DHCP
• Microsoft Office 365 support
• MS Intune knowledge
• Install, upgrade, support and troubleshoot XP, Windows 10/11 and Microsoft Office 2007/2010/2016 and any other authorised desktop applications
• Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorised peripheral equipment
• Dealing with hardware and application support queries and issues reported to the support desk and escalated to the Desktop Support Administrator
• Provide user data and application recovery
• Email account administration, i.e., account creation and management and distribution lists
• User account administration, i.e., account creation and management and password resets on Active Directory
• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software
• Use tools and methodologies to load, copy and customize operating system configurations for deployment
• Performs general preventative maintenance tasks on computers, laptops, printers and any other authorised peripheral equipment
• Performs remedial repairs on computers, laptops, printers and any other authorised peripheral equipment
• Customize desktop hardware to meet user specifications and site standards
• Performs work in compliance within specified warranty requirements
• Returns defective equipment/parts to maintenance inventory, documents customer repairs, maintains and restocks assigned parts inventory to insure proper spare parts levels