IT Support & Digital Communications Specialist

First Datacorp; Manila; On-site; PHP 223,200 - 357,120; Full time

Job summary

First Datacorp in Manila is seeking an IT Support professional to assist in user inquiries, guide M365 tools, and support IT service desk escalations. The role also covers digital communication campaigns and workplace IT initiatives.

You will contribute to design tasks, gather user feedback, and prepare monitoring reports while ensuring branding consistency. A basic understanding of ITSM and Excel is beneficial.

Qualifications

• Minimum of two years in Workplace IT or end-user IT support.
• Experience in digital user support or IT customer experience.
• Experience supporting IT advisories or campaigns.
• Basic troubleshooting across hardware, software and connectivity.
• Experience with Microsoft 365 apps (Outlook, Teams, SharePoint, OneDrive).
• Understanding of ITSM processes (incident and request handling).
• Knowledge of layout and design principles, visual storytelling and branding.
• Basic Excel skills for tracking logs, reports and dashboards.

Responsibilities

• Assist in handling user inquiries and basic troubleshooting.
• Provide guidance on M365 tools and IT services.
• Support IT Service Desk escalation when needed.
• Assist in Digital Communication & Campaign Support.
• Provide Workplace IT Support and ensure alignment with branding.
• Assist in documentation and tracking of requests, campaigns and communications.

Skills

Workplace IT

End-user IT support

Digital user support

IT customer experience

Basic troubleshooting

Microsoft 365 environment

ITSM basics

Layout & design principles

Visual storytelling

Branding

Basic Excel

Job description

First Datacorp in Manila is seeking an IT Support professional to assist in user inquiries, guide M365 tools, and support IT service desk escalations. The role also covers digital communication campaigns and workplace IT initiatives.

You will contribute to design tasks, gather user feedback, and prepare monitoring reports while ensuring branding consistency. A basic understanding of ITSM and Excel is beneficial.