IT Support Assistant

Smoothmoves, Inc.; Quezon City; On-site; PHP 279,000 - 334,800; Full time

Job summary

A local IT service provider in Metro Manila seeks an IT Support staff based in Lucena City. The successful candidate will manage day-to-day IT operations, respond to technical issues, and maintain site infrastructure. This role requires at least a 2nd year College student in IT or related fields, with strong organizational skills and the ability to work under pressure. Fresh graduates are encouraged to apply. Working hours are Monday to Friday with possible overtime.

Qualifications

• Must be highly organized and systematic individual.
• Must have a sense of urgency and initiative.
• Able to cope with pressures and deadlines.

Responsibilities

• Attends to IT-related issues at the assigned Registry of Deeds.
• Ensures smooth IT operations of the assigned RD.
• Provides maintenance support of all IT Infrastructure.
• Communicates with Headquarters for operational incidents.
• Prepares the Operations report weekly and monthly.
• Participates in daily IT operations at the site.

Skills

Highly organized and systematic

Ability to coordinate

Sense of urgency and initiative

Ability to cope with pressures and deadlines

Education

2nd year College undergraduate of Information Technology or related course

Fresh graduates welcome

Job description

On-site - Quezon Fresh Graduate/Student Bachelor Full-time

Job Description

• Attends to the day-to-day IT-related issues at the assigned Registry of Deeds (RD).
• Ensures continuous and smooth IT operations of the assigned RD.
• Provides maintenance support of all IT Infrastructure and Site Support facilities of the assigned RD.
• Communicates with Headquarters for the resolution of operational incidents encountered.
• Coordinates all IT activities and operations inherent to the continuous operation with direct reporting to the Area Supervisor.
• Prepares the Operations report on a weekly and monthly basis.
• Participates in the daily IT operations of the site.
• Monitors and maintains site inventory of supplies and assets.
• Responds in a timely manner to all IT-related requests, such as technical problems and inquiries from LRA personnel.
• Provides an updated list of installed, delivered, and pulled out IT equipment.
• Assets are properly tagged, and an updated inventory of these assets is kept and maintained.
• Critical incidents in sites are resolved immediately.
• ICN closure rate should be within 24 hours (within the same day). Regular incidents at sites are resolved in a timely manner.
• Submits Daily/Weekly/Monthly/Quarterly Site reports, Deposit Slip.
• Prepayment documents ensure 100% accomplishment of the site logbook reports.
• Performs all other related duties that may be assigned from time to time.

Qualifications

• At least 2nd yr College undergraduate of Information Technology or any related course.
• Fresh graduates are welcome to apply.
• To be assigned in Registry of Deeds- Lucena Quezon.
• Highly motivated and has the ability to coordinate.
• Must be highly organized and systematic individual.
• Must have a sense of urgency and initiative.
• Able to cope with pressures and deadlines.
• Working Condition / Schedule 8 am-5 pm Monday – Friday (required to render overtime if needed).

Working Location

Registry of Deeds - Lucena City. Lucena City Government Complex, Brgy, Philippines