IT Support Assistant

Smoothmoves, Inc.; Isabela; On-site; PHP 223,200 - 334,800; Full time

Job summary

A local IT service provider in Ilagan, Isabela is seeking an IT Support Staff to resolve daily IT-related issues and ensure smooth operations at the Registry of Deeds. Ideal candidates should be at least 2nd year college undergraduates in Information Technology, with strong organizational and coordinating skills. Fresh graduates may also apply. The role requires working hours of 8 am–5 pm Monday to Friday, with potential overtime as needed. Join our team to support ongoing IT initiatives.

Qualifications

• Fresh graduates are welcome to apply.
• Required to work Monday to Friday, 8 am–5 pm with possible overtime.
• Must have organizational skills for managing site inventory.

Responsibilities

• Attend to day-to-day IT-related issues at the assigned Registry of Deeds.
• Ensure smooth IT operations of the assigned RD.
• Provide maintenance support for IT infrastructure.
• Communicate with Headquarters for operational incident resolutions.

Skills

Highly organized

Ability to coordinate

Sense of urgency

Coping with pressure

Education

At least 2nd year College undergraduate of Information Technology

Job description

Responsibilities

• Attends to the day‑to‑day IT‑related issues at the assigned Registry of Deeds (RD).
• Ensures continuous and smooth IT operations of the assigned RD.
• Provides maintenance support of all IT Infrastructure and Site Support facilities of the assigned RD.
• Communicates with Headquarters for the resolution of operational incidents encountered.
• Coordinates all IT activities and operations inherent to the continuous operation with direct reporting to the Area Supervisor.
• Prepares the Operations report on a weekly and monthly basis.
• Participates in the daily IT operations of the site.
• Monitors and maintains site inventory of supplies and assets.
• Responds in a timely manner to all IT‑related requests, such as technical problems and inquiries from LRA personnel.
• Provides an updated list of installed, delivered, and pulled out IT equipment.
• Assets are properly tagged, and an updated inventory of these assets is kept and maintained.
• Critical incidents in sites are resolved immediately.
• ICN closure rate should be within 24 hours (within the same day). Regular incidents at sites are resolved in a timely manner.
• Submits Daily/Weekly/Monthly/Quarterly Site reports, Deposit Slip.
• Prepayment documents ensure 100% accomplishment of the site logbook reports.
• Performs all other related duties that may be assigned from time to time.

Qualifications

• At least 2nd year College undergraduate of Information Technology or any related course.
• Fresh graduates are welcome to apply.
• To be assigned in Registry of Deeds – Ilagan, Isabela.
• Highly motivated and has the ability to coordinate.
• Must be highly organized and systematic individual.
• Must have a sense of urgency and initiative.
• Able to cope with pressures and deadlines.
• Working Condition / Schedule 8 am–5 pm Monday–Friday (required to render overtime if needed).

Working Location and Compliance Notice

If the position requires you to work overseas, please be vigilant and beware of fraud. If you encounter an employer who has the following actions during your job search, please report it immediately:

• withholds your ID,
• requires you to provide a guarantee or collects property,
• forces you to invest or raise funds,
• collects illicit benefits,
• or other illegal situations.