IT Support Assistant

Smoothmoves, Inc.; Bataan; On-site; PHP 223,200 - 334,800; Full time

Job summary

A local IT services company in the Philippines is looking for an IT Support staff to manage daily IT operations at the Registry of Deeds in Bataan. This individual will provide maintenance support, respond to technical issues, and prepare operational reports. The ideal candidate should be a 2nd year college undergraduate in Information Technology or a related field. Fresh graduates are welcome. Strong organizational skills and the ability to work under pressure are essential for success in this role.

Qualifications

• At least 2nd year College undergraduate of Information Technology or a related course.
• Fresh graduates are welcome to apply.
• Highly motivated with good coordination skills.

Responsibilities

• Attends to IT-related issues at the assigned Registry of Deeds.
• Ensures continuous IT operations and support.
• Communicates with Headquarters for operational incidents.

Skills

Ability to coordinate

Highly organized

Sense of urgency

Ability to cope with pressures and deadlines

Education

2nd yr College undergraduate of Information Technology or any related course

Job description

Job Description

• Attends to the day‑to‑day IT‑related issues at the assigned Registry of Deeds (RD).
• Ensures continuous and smooth IT operations of the assigned RD.
• Provides maintenance support of all IT Infrastructure and Site Support facilities of the assigned RD.
• Communicates with Headquarters for the resolution of operational incidents encountered.
• Coordinates all IT activities and operations inherent to the continuous operation with direct reporting to the Area Supervisor.
• Prepares the Operations report on a weekly and monthly basis.
• Participates in the daily IT operations of the site.
• Monitors and maintains site inventory of supplies and assets.
• Responds in a timely manner to all IT‑related requests, such as technical problems and inquiries from LRA personnel.
• Provides an updated list of installed, delivered, and pulled out IT equipment.
• Assets are properly tagged, and an updated inventory of these assets is kept and maintained.
• Critical incidents in sites are resolved immediately.
• ICN closure rate should be within 24 hours (within the same day). Regular incidents at sites are resolved in a timely manner.
• Submits Daily/Weekly/Monthly/Quarterly Site reports, Deposit Slip.
• Prepayment documents ensure 100% accomplishment of the site logbook reports.
• Performs all other related duties that may be assigned from time to time.

Qualifications

• At least 2nd yr College undergraduate of Information Technology or any related course.
• Fresh graduates are welcome to apply.
• To be assigned in Registry of Deeds - Bataan.
• Highly motivated and has the ability to coordinate.
• Must be highly organized and systematic individual.
• Must have a sense of urgency and initiative.
• Able to cope with pressures and deadlines.
• Working Condition / Schedule 8 am-5 pm Monday – Friday (required to render overtime if needed).