IT Support Assistant

Smoothmoves, Inc.; Nueva Ecija; On-site; PHP 240,000 - 360,000; Full time

Job summary

A local IT solutions provider based in Nueva Ecija is hiring an IT support specialist to manage day-to-day IT operations at the Registry of Deeds. Candidates should be at least second-year college students in Information Technology or any related field, with fresh graduates encouraged to apply. The role involves coordinating IT activities, ensuring smooth system operations, and maintaining infrastructure. Working days are Monday to Friday, with a requirement for overtime when necessary. This is an excellent opportunity for motivated individuals who can work under pressure.

Qualifications

• Must be a highly motivated individual.
• Fresh graduates are welcome to apply.
• Working condition is Monday to Friday, 8 am to 5 pm.
• Must be highly organized and able to coordinate.

Responsibilities

• Attend to day-to-day IT-related issues at the assigned Registry of Deeds.
• Ensure smooth IT operations of the assigned RD.
• Provide maintenance support for all IT infrastructure.
• Communicates with Headquarters for incident resolution.
• Coordinates IT activities with direct reporting to Area Supervisor.
• Prepares weekly and monthly operations reports.
• Participates in daily IT site operations.
• Monitors site inventory of supplies and assets.
• Responds to IT-related requests from LRA personnel.
• Updates inventory of installed, delivered, and removed IT equipment.
• Tags assets and maintains asset inventory.
• Resolves critical incidents promptly.
• ICN closure rate within 24 hours; routine incidents resolved timely.
• Submits daily/weekly/monthly/quarterly site reports and deposit slips.
• Prepayment documents ensure 100% site logbook reporting.
• Performs other related duties as assigned.

Skills

Coordination

Organizational skills

Ability to work under pressure

Sense of urgency

Education

At least 2nd year College undergraduate in Information Technology or related fields

Tools

Windows OS

Job description

Job Responsibilities

• Attends to the day-to-day IT-related issues at the assigned Registry of Deeds (RD).
• Ensures continuous and smooth IT operations of the assigned RD.
• Provides maintenance support of all IT Infrastructure and Site Support facilities of the assigned RD.
• Communicates with Headquarters for the resolution of operational incidents encountered.
• Coordinates all IT activities and operations inherent to the continuous operation with direct reporting to the Area Supervisor.
• Prepares the Operations report on a weekly and monthly basis.
• Participates in the daily IT operations of the site.
• Monitors and maintains site inventory of supplies and assets.
• Responds in a timely manner to all IT-related requests, such as technical problems and inquiries from LRA personnel.
• Provides an updated list of installed, delivered, and pulled out IT equipment.
• Assets are properly tagged, and an updated inventory of these assets is kept and maintained.
• Critical incidents in sites are resolved immediately.
• ICN closure rate should be within 24 hours (within the same day). Regular incidents at sites are resolved in a timely manner.
• Submits Daily/Weekly/Monthly/Quarterly Site reports, Deposit Slip.
• Prepayment documents ensure 100% accomplishment of the site logbook reports.
• Performs all other related duties that may be assigned from time to time.

Qualifications

• At least 2nd yr College undergraduate of Information Technology or any related course or any Graduate of IT related course
• Fresh graduates are welcome to apply
• To be assigned in Registry of Deeds-Talavera, Nueva Ecija
• Highly motivated and has the ability to coordinate.
• Must be highly organized and systematic individual.
• Must have a sense of urgency and initiative.
• Able to cope with pressures and deadlines.
• Working Condition / Schedule 8 am-5 pm Monday – Friday (required to render overtime if needed).