IT Support Analyst I: Frontline IT & Asset Lifecycle

Satellite Office; Pasig; On-site; PHP 335,000 - 614,000; Full time

Job summary

Navia Benefits is seeking an IT Support Analyst I to provide first-level technical support, manage the ticket queue, configure equipment, and support IT asset lifecycles. The role collaborates with the ServiceDesk Manager and vendors to maintain efficient daily IT operations.

The position involves imaging, encryption, data recovery, backups, and supporting audits. Strong knowledge of Windows 11, AD, O365, and ticketing systems is required, with opportunities for growth in IT efficiency

Qualifications

• Windows 11 and MS OS knowledge; proficiency with MS Office.
• BitLocker knowledge and management.
• Experience with imaging tools: ManageEngine imaging; ADManager; AssetExplorer.
• Ticketing system experience (JitBit).
• Active Directory administration.
• Office 365 administration (O365).
• MS Teams and Amazon Connect familiarity.

Responsibilities

• Manage ticketing queue and projects.
• Configure equipment for New Hires and Replacement equipment.
• Coordinate IT asset lifecycle from requisition through disposal.
• Assist with IT efficiencies and self-service initiatives.
• Perform IT audits and governance as needed.
• Perform imaging, encryption, data recovery, and backups.
• Maintain clean and organized workspace.
• Assist with hardware and software management.
• Review, update, and close tickets.
• Collaborate with Senior IT staff and ServiceDesk Manager.
• Communicate effectively with management and internal teams.
• Perform other duties as assigned.

Skills

Windows 11

BitLocker

Active Directory

O365

MS Teams

Amazon Connect

Tools

ManageEngine imaging

ADManager

AssetExplorer

JitBit

Job description

Navia Benefits is seeking an IT Support Analyst I to provide first-level technical support, manage the ticket queue, configure equipment, and support IT asset lifecycles. The role collaborates with the ServiceDesk Manager and vendors to maintain efficient daily IT operations.

The position involves imaging, encryption, data recovery, backups, and supporting audits. Strong knowledge of Windows 11, AD, O365, and ticketing systems is required, with opportunities for growth in IT efficiency