IT Support Analyst I

Satellite Office; Pasig; On-site; PHP 335,000 - 614,000; Full time

Job summary

Navia Benefits is seeking an IT Support Analyst I to provide first-level technical support, manage the ticket queue, configure equipment, and support IT asset lifecycles. The role collaborates with the ServiceDesk Manager and vendors to maintain efficient daily IT operations.

The position involves imaging, encryption, data recovery, backups, and supporting audits. Strong knowledge of Windows 11, AD, O365, and ticketing systems is required, with opportunities for growth in IT efficiency

Qualifications

• Windows 11 and MS OS knowledge; proficiency with MS Office.
• BitLocker knowledge and management.
• Experience with imaging tools: ManageEngine imaging; ADManager; AssetExplorer.
• Ticketing system experience (JitBit).
• Active Directory administration.
• Office 365 administration (O365).
• MS Teams and Amazon Connect familiarity.

Responsibilities

• Manage ticketing queue and projects.
• Configure equipment for New Hires and Replacement equipment.
• Coordinate IT asset lifecycle from requisition through disposal.
• Assist with IT efficiencies and self-service initiatives.
• Perform IT audits and governance as needed.
• Perform imaging, encryption, data recovery, and backups.
• Maintain clean and organized workspace.
• Assist with hardware and software management.
• Review, update, and close tickets.
• Collaborate with Senior IT staff and ServiceDesk Manager.
• Communicate effectively with management and internal teams.
• Perform other duties as assigned.

Skills

Windows 11

BitLocker

Active Directory

O365

MS Teams

Amazon Connect

Tools

ManageEngine imaging

ADManager

AssetExplorer

JitBit

Job description

About the Role:

The IT Support Analyst I provides first-level technical support by managing the ticket queue, resolving user issues, and configuring new or replacement equipment. This role supports IT asset lifecycle activities, performs imaging and data recovery tasks, and assists with IT audits and efficiency improvements. The position works closely with the employees of Navia Benefits, team members, and ServiceDesk Manager, coordinates with vendors, maintains accurate ticket updates, and performs other duties to ensure smooth daily IT operations.

What You'll Do:

• Manage ticketing queue and projects.
• Configure equipment for New Hires & Replacement equipment.
• Coordinate and execute IT asset lifecycle activities from requisition through disposal.
• Assist with implementing IT efficiencies and self-service.
• Perform IT Audits/governance as needed.
• Perform imaging, encryption, data recovery, and backups.
• Maintain a clean and organized workspace.
• Assist with management of hardware and software.
• Reviews, updates, and maintains tickets until they are closed.
• Works closely with the IT Support Analyst IIs and ServiceDesk Manager.
• Communicate effectively with management and internal teams.
• Perform other related duties as assigned.

What We're Looking For:

Skills:

• Windows 11 and MS OS knowledge and working knowledge of MS Office applications
• Bitlocker
• ManageEngine imaging, ADManager, AssetExplorer
• Ticketing systems (JitBit)
• Active Directory
• O365
• MS Teams
• Amazon Connect

Physical Requirements:

• Ability to work in a fast-paced, occasionally noisy environment.
• Must be able to walk/ sit for at least 8 hours or more (Majority of shift is spent sitting).
• Must be able to speak and hear, lift and carry up to twenty-five pounds (25 lbs.) or occasionally more.
• Requires all forms of dexterity and mobility throughout the shift.
• Occasionally required to reach with hands and arms, sit climb or balance, stoop, kneel, crouch or crawl.
• Must be able to manage a team effectively.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral, depth perception and the ability to adjust focus.
• Must be able to travel to do equipment setups at local branches if requested.

Bonus Points For:

• CompTIA A+
• CompTIA ITF+
• CompTIA Network+
• CompTIA Security+
• Microsoft 365 Certifications - Fundamentals MS-900