IT Support Analyst Asset Lifecycle a month ago

iRhythm; Manila; On-site; PHP 240,000 - 420,000; Full time

Job summary

iRhythm Technologies in Manila seeks an experienced IT Helpdesk & Desktop Support specialist to join our fast-growing team. You’ll onboard/offboard staff, deploy laptops, image devices, and keep the CMDB up to date while supporting remote and on-site users.

The ideal candidate has 3–5 years of hands-on IT support, strong customer service, and proven ability to communicate with non-technical users. You will coordinate with site techs and assist with new technology projects in a high-energy

Qualifications

• 3–5 years of hands-on IT Helpdesk & Desktop experience.
• Detail oriented with excellent organizational skills.
• Ability to support Director+ roles including Executives and Executive Admins.
• Excellent customer service and communication with non-technical end users.
• Flexible in a fast-growing environment and able to work off-hours when needed.

Responsibilities

• On/Off-boarding logistics: process new hire requests, image and deploy laptops, IT onboarding.
• Order work-from-home equipment and perform new hire orientations.
• Process off-boarding, asset recovery, and machine reimaging; keep CMDB up to date.
• Inventory forecasting, asset lifecycle analysis, and procurement support.
• Software and hardware license management; manage Office 365 and security tools.
• Hardware support: install, configure, repair, and maintain devices; troubleshoot connectivity.
• Provide smart hands for remote iRhythm teams and coordinate with site techs.
• Project & new technology support; assist with deployments and vendor coordination.

Skills

Customer service

Communication

Detail oriented

Organizational skills

Independent work

Time management

Education

AA degree in Information Systems

Microsoft MCP/MCDST/MCSE/MCITP

HDI Support Center Analyst/HDI Desktop Support Technician

ITIL Certified

Tools

Windows OS

Office 365

Imaging software

Remote support tools

Job description

Career-defining. Life-changing. At iRhythm, you’ll have the opportunity to grow your skills and your career while impacting the lives of people around the world.

iRhythm is shaping a future where everyone, everywhere can access the best possible cardiac health solutions. Every day, we collaborate, create, and constantly reimagine what’s possible. We think big and move fast, driven by our commitment to put patients first and improve lives.

We need builders like you. Curious and innovative problem solvers looking for the chance to meaningfully shape the future of cardiac health, our company, and your career About

This Role What You’ll

• Be Doing: On/Off-Boarding logistics Process new hire requests, image, and deploy laptops to new hires and perform IT onboarding
• Order work from home equipment (if applicable) Perform New Hire Orientations
• Process off-boarding requests, asset recovery, and machine reimaging CMDB Management Keep the IT configuration management database up to date with inventories and user allocations of hardware and software assets
• Be able to perform or coordinate with sites for e-waste duties and capture proof of proper disposal Perform analysis of asset fleet to forecast end of life assets and to work with the team to refresh Procurement
• To ensure that inventory meets forecasted levels and to procure as deficiencies are identified To provide reports of monthly spend to various stakeholders Software and Cloud Application License Management
• Microsoft Office Suite (Teams, Word, Excel, Power Point, Outlook) Adobe Security tools such as Antivirus, Mimecast, etc.
• Backup Remote control Other workstation applications
• Hardware Support Install, configure, repair, and maintain computers, desktop operating systems, software, and peripherals Troubleshoot network and remote access connectivity issues
• Mobile support of iPads, iPhones, and Android Smart Hands Provide smart hands support for remote iRhythm teams
• Comfortable with MDF/IDF rooms and equipment Support 3rd party site techs as needed (telcos, workstation techs, other technical dispatches, etc.) Project & New Technology Support

About You What

• You Need for this Position 3-5 years of hands-on IT Helpdesk & Desktop experience
• A successful candidate must be detail oriented and have excellent organizational skills Ability to support Director+ roles including Executives and Executive Admins Excellent Customer Service
• First/Customer compassionate mindset Must be confident in your technical abilities and be able to communicate effectively with a non-technical end user community High energy and ability to work independently in a very fast growth environment
• Flexible in a fast growing and constantly evolving environment Working knowledge and hands-on experience with Microsoft operating systems, desktop/laptop deployment and imaging solutions, Microsoft Office Suite, Microsoft Office 365 Ability to troubleshoot hardware and software issues effectively and efficiently
• Ability to communicate effectively both written and verbally Self-sufficient, self-managed, self-motivated, must be effective working independently Ability to take direction from a remote Lead, Manager, etc. and work within a team of technicians
• Must have good people skills, working directly with end users both in person and on the phone Must have shift flexibility to assist with off hours maintenances or Major Incidents

Education and Certifications

• Minimum AA degree in Information Systems, related field, or equivalent experience Microsoft MCP, MCDST, MCSE or MCITP, HDI Support Center Analyst or HDI Desktop Support Technician are a plus Microsoft certifications a plus
• ITIL Certified Location: Manila

As a part of our core values, we ensure an inclusive workforce. We welcome and celebrate people of all backgrounds, experiences, skills, and perspectives. iRhythm Technologies, Inc. is an Equal Opportunity Employer.

We will consider for employment all qualified applicants with arrest and conviction records in accordance with all applicable laws. iRhythm provides reasonable accommodations for qualified individuals with disabilities in job application procedures, including those who may have any difficulty using our online system. If you need such an accommodation, you may contact us at @irhythmtech.com

About IRhythm Technologies

iRhythm is a leading digital healthcare company that creates trusted solutions that detect, predict, and prevent disease. Combining wearable biosensors and cloud-based data analytics with powerful proprietary algorithms, iRhythm distills data from millions of heartbeats into clinically actionable information.

Through a relentless focus on patient care, iRhythm’s vision is to deliver better data, better insights, and better health for all. Make iRhythm your path forward. Zio, the heart monitor that changed the game.

There have been instances where individuals not associated with iRhythm have impersonated iRhythm employees pretending to be involved in the iRhythm recruiting process, or created postings for positions that do not exist. Please note that all open positions will always be shown here on the iRhythm Careers page, and all communications regarding the application, interview and hiring process will come from a @irhythmtech.com email address. Please check any communications to be sure they come directly from @irhythmtech.com email address.

If you believe you have been the victim of an imposter or want to confirm that the person you are communicating with is legitimate, please contact @irhythmtech.com. Written offers of employment will be extended in a formal offer letter from an @irhythmtech.com email address ONLY.

For more information, see https://www.ftc.gov/business-guidance/blog/2023/01/taking-ploy-out-employment-scams and https://www.ic3.gov/Media/Y2020/PSA20 121