IT Support Analyst Asset Lifecycle

iRhythm Technologies, Inc.; Manila; On-site; PHP 391,000 - 614,000; Full time

Job summary

iRhythm Technologies, Inc. is seeking an IT Helpdesk & Desktop Support specialist to enable smooth onboarding/offboarding, manage the CMDB, and handle hardware and software assets. The role supports remote teams and executives while ensuring efficient IT operations in Manila.

Responsibilities include provisioning laptops, imaging, managing licenses for Office 365 and Adobe, and assisting with new technology projects. A proactive, customer-focused approach and strong communication are essential.

Qualifications

• 3-5 years of hands-on IT Helpdesk & Desktop experience.
• Detail oriented with excellent organizational skills.
• Ability to support Director+ roles including Executives and Executive Admins.
• Excellent Customer Service First mindset and compassion.
• Communicate effectively with non-technical end users.
• High energy and ability to work independently in a fast growth environment.
• Flexible in a fast evolving environment.
• Proficient with Microsoft operating systems, deployment and imaging solutions, Office 365.
• Troubleshoot hardware and software issues effectively and efficiently.
• Strong written and verbal communication skills.
• Self-sufficient, self-managed, and able to work remotely under guidance.

Responsibilities

• On/Off-boarding logistics for new hires.
• CMDB management and asset tracking.
• Procurement to maintain forecasted inventory levels.
• License management for software and cloud applications.
• Hardware support and troubleshooting of devices.
• Provide Smart Hands support for remote teams.
• Project and new technology support.

Skills

IT Helpdesk

Desktop support

Customer service

Communication

Independent work

Team collaboration

Remote coordination

Education

AA in Information Systems

Microsoft MCP/MCSE/MCITP

HDI Certification

ITIL Certification

Tools

Microsoft Office Suite

Microsoft Office 365

Adobe

Antivirus

Mimecast

Backup

Remote control tools

Job description

Career-defining. Life-changing.

At iRhythm, you’ll have the opportunity to grow your skills and your career while impacting the lives of people around the world. iRhythm is shaping a future where everyone, everywhere can access the best possible cardiac health solutions. Every day, we collaborate, create, and constantly reimagine what’s possible. We think big and move fast, driven by our commitment to put patients first and improve lives. We need builders like you. Curious and innovative problem solvers looking for the chance to meaningfully shape the future of cardiac health, our company, and your career

About This Role:

What You’ll Be Doing:

• On/Off-Boarding logistics
  • Process new hire requests, image, and deploy laptops to new hires and perform IT onboarding
  • Order work from home equipment (if applicable)
  • Perform New Hire Orientations
  • Process off-boarding requests, asset recovery, and machine reimaging
• CMDB Management
  • Keep the IT configuration management database up to date with inventories and user allocations of hardware and software assets
  • Be able to perform or coordinate with sites for e-waste duties and capture proof of proper disposal
  • Perform analysis of asset fleet to forecast end of life assets and to work with the team to refresh
• Procurement
  • To ensure that inventory meets forecasted levels and to procure as deficiencies are identified
  • To provide reports of monthly spend to various stakeholders
• Software and Cloud Application License Management
  • Microsoft Office Suite (Teams, Word, Excel, Power Point, Outlook)
  • Adobe
  • Security tools such as Antivirus, Mimecast, etc.
  • Backup
  • Remote control
  • Other workstation applications
• Hardware Support
  • Install, configure, repair, and maintain computers, desktop operating systems, software, and peripherals
  • Troubleshoot network and remote access connectivity issues
  • Mobile support of iPads, iPhones, and Android
• Smart Hands
  • Provide smart hands support for remote iRhythm teams
  • Comfortable with MDF/IDF rooms and equipment
  • Support 3rd party site techs as needed (telcos, workstation techs, other technical dispatches, etc.)
• Project & New Technology Support

About You

What You Need for this Position

• 3-5 years of hands-on IT Helpdesk & Desktop experience
• A successful candidate must be detail oriented and have excellent organizational skills
• Ability to support Director+ roles including Executives and Executive Admins
• Excellent Customer Service First/Customer compassionate mindset
• Must be confident in your technical abilities and be able to communicate effectively with a non-technical end user community
• High energy and ability to work independently in a very fast growth environment
• Flexible in a fast growing and constantly evolving environment
• Working knowledge and hands-on experience with Microsoft operating systems, desktop/laptop deployment and imaging solutions, Microsoft Office Suite, Microsoft Office 365
• Ability to troubleshoot hardware and software issues effectively and efficiently
• Ability to communicate effectively both written and verbally
• Self-sufficient, self-managed, self-motivated, must be effective working independently
• Ability to take direction from a remote Lead, Manager, etc. and work within a team of technicians
• Must have good people skills, working directly with end users both in person and on the phone
• Must have shift flexibility to assist with off hours maintenances or Major Incidents

Education and Certifications

• Minimum AA degree in Information Systems, related field, or equivalent experience
• Microsoft MCP, MCDST, MCSE or MCITP, HDI Support Center Analyst or HDI Desktop Support Technician are a plus
• Microsoft certifications a plus
• ITIL Certified

Location:

Manila

As a part of our core values, we ensure an inclusive workforce. We welcome and celebrate people of all backgrounds, experiences, skills, and perspectives. iRhythm Technologies, Inc. is an Equal Opportunity Employer. We will consider for employment all qualified applicants with arrest and conviction records in accordance with all applicable laws.

iRhythm provides reasonable accommodations for qualified individuals with disabilities in job application procedures, including those who may have any difficulty using our online system. If you need such an accommodation, you may contact us at [e-mail]

About iRhythm Technologies

iRhythm is a leading digital healthcare company that creates trusted solutions that detect, predict, and prevent disease. Combining wearable biosensors and cloud-based data analytics with powerful proprietary algorithms, iRhythm distills data from millions of heartbeats into clinically actionable information. Through a relentless focus on patient care, iRhythm’s vision is to deliver better data, better insights, and better health for all.

Make iRhythm your path forward. Zio, the heart monitor that changed the game.

There have been instances where individuals not associated with iRhythm have impersonated iRhythm employees pretending to be involved in the iRhythm recruiting process, or created postings for positions that do not exist. Please note that all open positions will always be shown here on the iRhythm Careers page, and all communications regarding the application, interview and hiring process will come from a @irhythmtech.com email address. Please check any communications to be sure they come directly from @irhythmtech.com email address. If you believe you have been the victim of an imposter or want to confirm that the person you are communicating with is legitimate, please contact [e-mail]. Written offers of employment will be extended in a formal offer letter from an @irhythmtech.com email address ONLY.

For more information, see https://www.ftc.gov/business-guidance/blog/2023/01/taking-ploy-out-employment-scams and https://www.ic3.gov/Media/Y2020/PSA200121