IT Operations Engineer

MicroSourcing; Metro Manila; On-site; PHP 480,000 - 750,000; Full time

Benefits offered by this job

Healthcare coverage on Day 1

Dependency coverage and paid time-off

Group life insurance

Performance bonuses

Job summary

MicroSourcing is seeking an IT Operations Engineer for a hybrid role in Eastwood, Quezon City. You will manage server maintenance, administer MDM, oversee Endpoint Central patching, handle Okta provisioning, and support onboarding for new hires.

The position requires 3–5 years in IT/IT operations, strong troubleshooting, and the ability to work a Wednesday–Sunday schedule with Mondays and Tuesdays off. You’ll collaborate with Tier 1–3 teams and contribute to security operations.

Qualifications

• 3–5 years in IT support, systems administration, or similar
• Hands-on experience patching, updates, maintenance windows, and health monitoring
• Experience with MDM or endpoint management platforms
• Familiarity with Endpoint Central or equivalents for patch management
• Hands-on with Okta for user provisioning and access administration
• Experience administering Google Workspace
• Strong communication and troubleshooting skills
• Self-directed, dependable, and able to work with minimal supervision
• Willingness to work a Wednesday–Sunday schedule with Mon-Tue off

Responsibilities

• Manage server maintenance activities to ensure system reliability and uptime
• Administer the organization's MDM platform (deploying and troubleshooting devices)
• Own endpoint patch management using Endpoint Central
• Process and manage application access requests through Okta
• Support onboarding for temporary new hires with accounts, permissions, and equipment
• Administer and troubleshoot Okta and Google Workspace environments
• Document system configurations and procedures to improve knowledge sharing
• Collaborate with Tier 1 and Tier 2/3 teams on escalations
• Support Security Technology team with after-hours escalations related to security cameras
• Independently manage workload and deliver high-quality infrastructure services
• Work with hybrid setup and shifting schedule

Skills

Customer service

Communication

Troubleshooting

Self-directed

Prioritization

Education

Bachelor’s degree in IT/CS or related

Industry certifications (CompTIA A+/Network+/Security+, Microsoft, Okta)

Tools

MDM platform management

Endpoint Central

Okta identity management

Google Workspace administration

PowerShell / Bash scripting

ManageEngine Endpoint Central

Job description

Discover your 100% YOU with MicroSourcing!

Position: IT Operations Engineer
Location: Eastwood,QuezonCity
Work setup & shift: Hybrid | Shifting

Why join MicroSourcing?

You’ll have:

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on Day 1, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses.

• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.

• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.

• Career Growth: Take advantage of opportunities for continuous learning and career advancement while working with modern enterprise infrastructure and cloud technologies.

• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role:

As a IT Operations Engineer, you will:

• Manage server maintenance activities, including scheduled reboots, updates, routine health checks, and maintenance windows to ensure system reliability and uptime.

• Administer the organization's Mobile Device Management (MDM) platform by configuring, deploying, and troubleshooting managed devices across the enterprise.

• Own endpoint patch management using Endpoint Central, ensuring systems remain secure, compliant, and up to date.

• Process and manage application access requests through Okta, including handling non-automated provisioning requests and access exceptions.

• Support onboarding for temporary new hires by preparing user accounts, access permissions, and equipment to ensure a smooth first-day experience.

• Administer and troubleshoot Okta and Google Workspace environments, including user provisioning, configuration, and access management.

• Document system configurations, troubleshooting procedures, and standard operating processes to improve knowledge sharing and reduce repeat issues.

• Collaborate with Tier 1 and Tier 2/3 support teams by managing escalations, providing technical expertise, and contributing to continuous service improvements.

• Support the Security Technology team by responding to after-hours escalations involving security camera systems.

• Independently manage your workload and priorities while delivering high-quality technical support and infrastructure services.

What You Need:

Non-negotiables

• 3–5 years of experience in IT support, systems administration, or a similar technical role, with demonstrated ownership of infrastructure or platform responsibilities.

• Hands‑on experience managing servers, including patching, updates, maintenance windows, scheduled reboots, and health monitoring.

• Experience with Mobile Device Management (MDM) or endpoint management platforms for device deployment, configuration, and troubleshooting.

• Familiarity with patch management solutions such as Endpoint Central or equivalent platforms.

• Working knowledge of identity and access management using Okta, including user provisioning and access administration.

• Experience administering Google Workspace, including user management and configuration.

• Strong customer service and communication skills, with the ability to explain technical concepts clearly and professionally to both technical and non‑technical users.

• Excellent troubleshooting and problem‑solving skills across infrastructure, endpoint management, and identity platforms.

• Self‑directed, dependable, and accountable, with the ability to manage your own workload and priorities with minimal supervision.

• Willingness to work a Wednesday–Sunday schedule, with Monday and Tuesday as rest days.

Preferred skills/expertise

• Experience with ManageEngine Endpoint Central.

• Scripting or automation experience using PowerShell, Bash, or similar scripting languages.

• Exposure to additional identity management, SaaS, cloud, or enterprise infrastructure platforms.

• Bachelor’s degree in Information Technology, Computer Science, or a related field, or an equivalent combination of education, professional IT certifications, and hands‑on work experience.

• Relevant industry certifications such as CompTIA A+, CompTIA Network+, CompTIA Security+, Microsoft Certifications, or Okta Certifications.

• Strong foundational understanding of server administration, endpoint/MDM management, patch management, and identity and access management platforms.

• Bilingual proficiency in English and Spanish is an advantage.

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan—it's our commitment. Our way of life. Here, we don’t just accept your unique authentic self—we celebrate it, valuing every individual’s contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

Terms & conditions apply.