IT Staff

Private Advertiser; Metro Manila; On-site; PHP 201,000 - 312,000; Full time

Job summary

Private Advertiser in Metro Manila is seeking an IT Support Technician to provide 1st and 2nd level support for end-users, troubleshoot hardware, software, and network issues, and install and maintain computer systems.

You will manage user accounts, security, and routine maintenance while documenting resolutions and configurations. Collaborative teamwork and a proactive problem-solving approach are essential.

Qualifications

• High school diploma or equivalent; relevant certifications (CompTIA A+/Network+/CCNA) are highly desirable.
• 1-3 years of IT support or help desk experience.

Responsibilities

• Provide first and second-level IT support to end-users.
• Troubleshoot hardware, software, and network issues.
• Install, configure, and maintain computer systems and software.
• Manage user accounts and IT security protocols.
• Perform routine system maintenance, updates, and patches.
• Document issues, resolutions, and configurations.
• Assist with IT asset inventory management.
• Collaborate with senior IT staff to escalate complex issues.
• Provide user training on IT systems and best practices.
• Monitor network performance and report system status.

Skills

Communication

Problem solving

Customer service

Teamwork

Independent working

Education

High school diploma or equivalent

CompTIA A+/Network+/CCNA (desirable)

Tools

IT ticketing system

Diagnostic tools

Job description

Key responsibilities

• Provide first and second-level technical support to end-users, responding to IT helpdesk tickets and resolving hardware, software, and network-related issues

• Troubleshoot and diagnose technical problems using diagnostic tools and knowledge base resources

• Install, configure, and maintain computer systems, peripherals, and software applications

• Manage user accounts, access permissions, and IT security protocols

• Perform regular system maintenance, updates, and patches to ensure optimal performance

• Document technical issues, resolutions, and system configurations for future reference

• Assist with IT asset inventory management and tracking

• Collaborate with senior IT staff and other departments to escalate complex issues and implement solutions

• Provide user training and guidance on IT systems and best practices

• Monitor network performance and report on system status and potential issues

What we\'re looking for

• High school diploma or equivalent; a relevant certification (CompTIA A+, Network+, or CCNA) is highly desirable

• 1-3 years of experience in IT support, help desk operations, or a similar technical support role

• Strong knowledge of operating systems, including Windows, macOS, and Linux environments

• Proficiency in troubleshooting hardware, software, and network connectivity issues

• Familiarity with IT ticketing systems and documentation practices

• Excellent problem-solving skills and the ability to work methodically through technical challenges

• Strong communication skills with the ability to explain technical concepts to non-technical users

• Customer service orientation with a commitment to resolving issues in a timely manner

• Ability to work independently and as part of a team in a fast-paced environment

• Willingness to learn new technologies and stay current with IT industry developments