IT Specialist for Network Infrastructure Group

MicroSourcing; Philippines; On-site; PHP 700,000 - 900,000; Full time

Job summary

MicroSourcing is seeking an IT Specialist in Network Infrastructure to manage and maintain our company-wide network. You will ensure a secure, high-performance environment across all endpoints and locations.

The role requires 4–6 years of network administration experience, strong English communication, and the ability to work in a fast-paced setting. ISO/CIS standards compliance and cross-functional collaboration are essential for success.

Qualifications

• 4–6 years of network administration experience.
• Excellent written and verbal English communication.
• Reliable to be at work during assigned shifts and complete work as expected.
• Experience managing cross-brand network equipment at scale (≥2000 endpoints).
• Cisco CCNA certification is desirable.

Responsibilities

• Manage and maintain network infrastructure for all company endpoints.
• Ensure the network is compliant with ISO and CIS standards.
• Monitor network performance, troubleshoot issues, and implement solutions.
• Implement security measures and best practices to safeguard the network.
• Collaborate with cross-functional teams to optimize network resources.

Skills

Network administration

Security management

Troubleshooting

Network monitoring

Network design

TCP/IP

DNS/DHCP

VPN protocols

Documentation

Collaboration

Education

Cisco CCNA certification

Tools

Cisco equipment

Job description

Position Title

IT Specialist | Network Infrastructure Group

Reports To

IT Manager/Supervisor | Network Infrastructure Group

Department/Campaign

Direct Reports:

Information Technology and Infrastructure and Services Group

Position Location

Eastwood, Ortigas, Bay Area, BGC, Cebu

Position Purpose

Implements and adheres to the latest IT network practices and standards. The IT Network Administrator aims to create a secure, stable, and high-performance network environment for the business.

Main Activities And Responsibilities

• Manage and maintain network infrastructure for all company endpoints
• Ensure the network is compliant with ISO and CIS standards.
• Monitor network performance, troubleshoot issues, and implement solutions.
• Implement security measures and best practices to safeguard the network.
• Collaborate with cross-functional teams to optimize network resources.

Health & Safety of our People

• Ensure a safe, healthy and sustainable workplace for all employees and contractors, report workplace hazards, and provide a safe and positive workplace.
• Complete all necessary training and compliance requirements and professional development opportunities.

Core Competencies

• Network Configuration: Proficiency in configuring and managing network devices, including routers, switches, firewalls, and access points.
• Network Security: Awareness of network security best practices, including firewall management, intrusion detection and prevention, and encryption to protect the network from threats and attacks.
• Troubleshooting and Problem Resolution: Proficiency in diagnosing and resolving network-related issues, including connectivity problems, latency, and network outages.
• Network Monitoring: Ability to monitor network performance, traffic patterns, and device health, and respond to alerts and anomalies in real-time.
• Network Design and Planning: Knowledge of network design principles and the ability to plan, implement, and optimize network infrastructure to meet business requirements.
• Network Protocols: Understanding of network protocols (e.g., TCP/IP, DNS, DHCP) and the ability to configure and troubleshoot network communication.
• Documentation and Compliance: Capability to maintain detailed documentation of network configurations, policies, and procedures, and ensure compliance with industry regulations and standards.

Key Skills And Capabilities

• Network Administration: Configuring and managing network infrastructure effectively.
• Security Management: Implementing security measures and compliance standards.
• Troubleshooting: Rapid identification and resolution of network issues.
• Network Protocols: Proficiency in TCP/IP, DNS, DHCP, and VPN protocols.
• Compliance Expertise: Adherence to ISO and CIS standards.
• Automation: Automation of routine network tasks for efficiency.
• Monitoring and Optimization: Network performance monitoring and resource optimization.
• Collaboration: Effective teamwork and communication with cross-functional teams.
• Documentation: Maintaining accurate network documentation.
• Continuous Learning: Staying updated on IT and network technologies.

Success Factors

• Network Reliability: Ensuring the network is highly reliable, minimizing downtime and disruptions.
• Security Compliance: Maintaining network security in alignment with ISO and CIS compliance standards.
• Effective Troubleshooting: Swiftly identifying and resolving network issues to maintain uninterrupted operations.
• Efficient Resource Management: Optimizing network resources to ensure peak performance and cost-effectiveness.
• Automation Implementation: Integrating automation to streamline and simplify routine network tasks.
• Collaborative Skills: Building strong cross-functional relationships and effective communication with team members and other departments.
• Documentation Accuracy: Keeping thorough and up-to-date network documentation for reference and troubleshooting.
• Continuous Improvement: Staying current with emerging IT and network technologies for ongoing enhancement.
• Incident Response: Managing and mitigating network incidents effectively to minimize impact.
• Scalability: Preparing the network infrastructure to scale and accommodate business growth.
• No more than 15 minutes tardiness per month
• No more than 1 absence per month
• Proactively communicate to ensure there are no surprises.
• Proactively explores opportunities for improvement.
• Embrace and support change.

Qualifications And Typical Experience

• 4-6 years of network administration experience
• Excellent written and verbal communication skills in the English language
• Dependable to be at work during assigned shifts and to complete work as expected
• Ability to work well with a team in a fast paced, constantly changed environment and follow instructions from supervisors and senior colleagues
• Proven experience in managing cross brand network equipment at scale(minimum 2000 endpoints)
• Experience with documenting procedures
• A Cisco certification such as CCNA is desirable

Other Position Requirements

• Subject to business demands, additional hours may be required
• Shifting schedules
• Holiday Shifts

Values

• Curious ... I am curious and interested in learning through experience and from others. I proactively aspire to be the best at what I do individually and as part of a team and look for ways for us to be better, better today than yesterday, and better tomorrow than today. I am inquiring and interested and exploring all options.
• Passionate ... I am emotionally connected to what I do and how I do it. I am enthusiastic and positive in my communication and focused on my goals and what I need to do to get there. I am excited and eager to contribute to bringing our Probe Vision and Purpose to life. The future excites me and I am driven by excellence.
• Care ... I care about what I do and how I am with our clients, their customers and others at Microsourcing. I care about the environment and the community in which I live and work. I respect and celebrate different thoughts, beliefs and experiences to my own. I have a strong interest and concern for human welfare, values and dignity.
• Integrity ... I tell the truth and deliver on my promises. I give freely of my trust and do all I can to earn the trust of others through my actions. I seek to understand rather than judge, gossip or make assumptions I do the right thing and what's best for my team, Probe, our Clients and their Customers. I understand our Probe Code of Conduct is not negotiable and do my best to demonstrate our values consistently.