IT Specialist

RAM Food Products Inc.; Metro Manila; On-site; PHP 391,000 - 614,000; Full time

Job summary

RAM Food Products Inc. is seeking a skilled IT Support Specialist to maintain and secure the company’s technology infrastructure across RAM Head Office and branches.

You’ll provide first- and second-line support, manage user accounts, backups, and system updates, and assist in IT projects and security initiatives. You will work with Windows environments, Microsoft 365, and AD, ensuring reliable operations, strong data protection, and responsive service to end users.

Qualifications

• Bachelor’s degree in IT/CS/CE or related field.
• 2–3 years IT support or systems administration experience.
• Proficient in Windows OS, Microsoft 365, and AD.
• Solid networking basics (DNS/DHCP/VPN) and data security familiarity.
• Experience with backups and incident handling is a plus.

Responsibilities

• Provide first- and second-line IT support for hardware, software, and network issues.
• Install and maintain desktops, printers, and other peripherals.
• Perform preventive maintenance and manage maintenance logs.
• Monitor LAN/WAN, Wi‑Fi, switches, routers, and firewalls for uptime.
• Administer user accounts, email, AD, and Microsoft 365 services.
• Run backups, updates, and patches; support data recovery.
• Enforce IT security measures and asset inventory compliance.
• Travel to RAM Branches for on-site support when needed.

Skills

IT support

Systems administration

Networking

Customer service

Communication

Problem solving

Independent work

On-call availability

Education

Bachelor's degree in Information Technology / Computer Science / Computer Engineering

Tools

Microsoft 365

Active Directory

Windows OS

VPN

Backup & Recovery tools

Job description

Purpose of the position:

Provides technical support and maintains the company's IT infrastructure — including hardware, software, networks, and systems — to ensure reliable, secure, and efficient operations at RAM Head Office and all RAM Branches. The role serves as the first line of support for end users and assists the IT Manager in implementing IT projects, policies, and security standards.

Key Responsibilities:

• Provide first- and second-level technical support to end users for hardware, software, network, and account issues.
• Install, configure, and maintain desktops, laptops, printers, and other peripherals.
• Carry out scheduled preventive maintenance on computers, printers, servers, and network equipment, at Head Office and all branches, and keep maintenance logs up to date.
• Monitor and maintain network infrastructure (LAN/WAN, Wi-Fi, switches, routers, firewalls) to ensure uptime and performance.
• Administer user accounts, access rights, email, and Microsoft 365/Active Directory services.
• Perform regular system backups, updates, and patches; support data recovery when needed.
• Implement and enforce IT security measures, including antivirus, access controls, and data protection policies.
• Maintain an accurate inventory of IT assets, licenses, and documentation.
• Conduct periodic IT asset audits at Head Office and branches — verifying equipment, serial numbers, assigned users, condition, and software licenses against the inventory — and report discrepancies to the IT Manager.
• Log, track, and resolve support tickets within agreed service levels.
• Visit RAM Branches as scheduled or when needed for on-site support, installations, and maintenance, and provide remote support to branch staff.
• Coordinate with vendors and service providers on repairs, procurement, and service issues.
• Assist the IT Manager in IT projects, system upgrades, and new technology rollouts.
• Train and orient employees on the proper use of systems and IT policies.

Qualifications, knowledge, skills required:

• Bachelor's degree in Information Technology, Computer Science, Computer Engineering, or a related field.
• At least 2–3 years' experience in IT support, systems administration, or a similar role.
• Working knowledge of Windows OS, Microsoft 365, Active Directory, and common business applications.
• Solid understanding of networking (TCP/IP, DNS, DHCP, VPN) and basic cybersecurity practices.
• Hands-on experience troubleshooting hardware, software, and network issues.
• Relevant certifications (e.g., CompTIA A+/Network+, CCNA, Microsoft) are an advantage.
• Strong problem-solving, communication, and customer-service skills.
• Able to work independently, prioritize tasks, and handle confidential information with integrity.
• Willing to travel to RAM Branches and to work extended hours or on call when required.