IT Site Support Tech for Call Center Uptime & VOIP

ibex; Philippines; On-site; PHP 180,000 - 320,000; Full time

Job summary

ibex is seeking an IT Site Support Technician to ensure uptime for PCs, phones, and desktop software at the assigned call center. You will interface with network, PBX, and database teams to address site issues and support desktop-related deployments.

The role requires strong English communication, VOIP experience, and hands-on troubleshooting of PC hardware, software, and data/voice connectivity, in a fast-paced call center environment.

Qualifications

• Must possess excellent English written and oral communication skills.
• Experience in a large, fast-paced call center using VOIP technology.
• Working knowledge of Active Directory, GPOs, and software deployment.
• Highly proactive; addresses site-level issues with urgent attention.
• Strong team player with a positive attitude and perseverance.
• Ability to troubleshoot, install, and support PC hardware, software, and network connectivity.

Responsibilities

• Support for the day-to-day IT operation at the call center.
• Organizes and addresses assigned tasks and tickets in priority order.
• Supports corporate IT as the hands at the site to address voice and data infrastructure issues.
• Supports site-level hardware, application rollouts, and desktop-related activities.
• Receives and responds to workflow requests via the TRAKIT ticketing system.

Skills

English communication

VOIP experience

Team player

Proactive problem-solving

Learn new technologies

Troubleshooting

Education

Tools

Active Directory

GPOs

Software deployment

TRAKIT ticketing system

Job description

ibex is seeking an IT Site Support Technician to ensure uptime for PCs, phones, and desktop software at the assigned call center. You will interface with network, PBX, and database teams to address site issues and support desktop-related deployments.

The role requires strong English communication, VOIP experience, and hands-on troubleshooting of PC hardware, software, and data/voice connectivity, in a fast-paced call center environment.