IT Site Supt Tech - Shaw (WOS)

Ibex Limited; Manila; On-site; PHP 279,000 - 502,000; Full time

Job summary

Ibex Limited in the Philippines seeks an IT Site Support Technician to keep PCs, phones, agent software, and site infrastructure running smoothly at the call center. You will interface with network, PBX, Windows admin, database, and application teams to address issues.

You will handle day-to-day IT operations, prioritize tasks, support voice and data infrastructure, assist with hardware deployments, and process tickets via TRAKIT.

Qualifications

• Must possess excellent English written and oral communication skills; ability to interface with clients at all levels.
• Experience working in a large, fast-paced, call center environment utilizing VOIP technology.
• Working knowledge of Active Directory, GPO’s, and software deployment.
• Proven ability to troubleshoot, install, and support PC hardware, software, and network connectivity.

Responsibilities

• Support for the day-to-day IT operation at the call center.
• Organizes and addresses assigned tasks and tickets in appropriate priority order.
• Supports corporate I.T. as “the hands” at the site to address issues with voice and data infrastructure.
• Supports site-level implementations of new pc hardware, application rollouts, and client-specific activities as it relates to the desktop.
• Receives and responds to workflow requests in the form of trouble tickets through the TRAKIT ticketing system.

Skills

English communication

VOIP experience

Active Directory

GPOs

Windows 7

Hardware troubleshooting

Tools

TRAKIT

Job description

Overview

The IT Site Support Technician should possess strong pc troubleshooting, break-fix, and problem-solving skills in maximizing the uptime of the PCs, phones, agent software on the desktop, and site infrastructure for the assigned call center. Interface with corporate network, PBX, windows administration, database, and application teams in addressing specific problems encountered at your assigned call center.

Responsibilities

• Support for the day-to-day IT operation at the call center.


• Organizes and addresses assigned tasks and tickets in appropriate priority order.


• Supports corporate I.T. as “the hands” at the site to address issues with voice and data infrastructure.


• Supports site-level implementations of new pc hardware, application rollouts, and client-specific activities as it relates to the desktop.


• Receives and responds to workflow requests in the form of trouble tickets through the TRAKIT ticketing system.

Qualifications

All employees are expected to meet/exceed standard core competencies for all jobs. Additional knowledge, skills, and abilities that are required to perform the job are as follows:

• Must possess excellent English written and oral communication skills; ability to interface with clients at all levels.


• Experience working in a large, fast-paced, call center environment utilizing VOIP technology.


• Working knowledge of Active Directory, GPO’s, and software deployment.


• Highly proactive; addresses site-level issues with the appropriate sense of urgency.


• Above average knowledge of Windows 7 and the system registry.


• Must be a strong team player with a positive attitude and tenacity to complete the mission.


• Quickly learn and communicate new technologies.


• Proven ability to troubleshoot, install, and support the following: PC hardware, commercial and custom software suites, network connectivity for data, voice, ethernet.