It Site Supt Tech

Ibex Global; Philippines; On-site; PHP 391,000 - 614,000; Full time

Job summary

Ibex Global in the Philippines is hiring an IT Site Support Technician to maximize uptime of PCs, phones, and site infrastructure at the call center. You will interface with network, PBX, Windows admin, database, and application teams to resolve issues.

Responsibilities include day-to-day IT operations, ticket prioritization, and site-level support for hardware, software, and deployments, using TRAKIT for requests.

Qualifications

• Excellent English communication, written and spoken; interface with clients at all levels.
• Experience in a large, fast-paced call center environment using VOIP technology.
• Working knowledge of Active Directory, GPOs and software deployment.
• Proactive with urgency when addressing site-level issues.
• Strong team player with a positive attitude and tenacity.
• Ability to quickly learn and communicate new technologies.
• Proven troubleshooting, installation and support of PC hardware and software; data/voice/network connectivity.

Responsibilities

• Support day-to-day IT operations at the call center.
• Organize and address tasks and tickets by priority.
• Assist with site-level voice and data infrastructure issues.
• Support desktop hardware, apps, and client-specific activities during deployments.
• Handle workflow requests via the TRAKIT system.

Skills

English communication

VOIP experience

Team player

Proactive

Learning agility

Troubleshooting

PC hardware & software

Network basics

Tools

Active Directory

GPOs

Software deployment

Windows 7 & registry

Job description

IT Site Supt Tech

Company : Ibex Global

Job Type : Full Time

Location : Philippines

Job Description - IT Site Supt Tech

Overview

The IT Site Support Technician should possess strong pc troubleshooting, break-fix, and problem-solving skills in maximizing the uptime of the PCs, phones, agent software on the desktop, and site infrastructure for the assigned call center. Interface with corporate network, PBX, windows administration, database, and application teams in addressing specific problems encountered at your assigned call center.

Responsibilities

• Support for the day-to-day IT operation at the call center.
• Organizes and addresses assigned tasks and tickets in appropriate priority order.
• Supports corporate I.T. as “the hands” at the site to address issues with voice and data infrastructure.
• Supports site-level implementations of new pc hardware, application rollouts, and client-specific activities as it relates to the desktop.
• Receives and responds to workflow requests in the form of trouble tickets through the TRAKIT ticketing system.

Qualifications

All employees are expected to meet/exceed standard core competencies for all jobs. Additional knowledge, skills, and abilities that are required to perform the job are as follows:

• Must possess excellent English written and oral communication skills; ability to interface with clients at all levels.
• Experience working in a large, fast-paced, call center environment utilizing VOIP technology.
• Working knowledge of Active Directory, GPO’s, and software deployment.
• Highly proactive; addresses site-level issues with the appropriate sense of urgency.
• Above average knowledge of Windows 7 and the system registry
• Must be a strong team player with a positive attitude and tenacity to complete the mission
• Quickly learn and communicate new technologies
• Proven ability to troubleshoot, install, and support the following: PC hardware, commercial and custom software suites, network connectivity for data, voice, ethernet.