IT Site Support Technician

ibex; Philippines; On-site; PHP 223,000 - 446,000; Full time

Job summary

ibex in the Philippines is seeking an IT Site Support Technician to maximize uptime for PCs, phones, and desktop software at the call center. You will troubleshoot, perform break-fix tasks, and interface with network, PBX, Windows admin, and database teams.

Responsibilities include day-to-day IT operations, ticket triage, site hardware deployments, and rapid response to voice and data issues, with strong English communication and VOIP experience required.

Qualifications

• Must communicate clearly in written and spoken English.
• Experience in a large, fast-paced call center with VOIP.
• Working knowledge of AD, GPOs, and software rollouts.
• Hands-on troubleshooting for PC hardware, software, and network.

Responsibilities

• Support day-to-day IT operations at the call center.
• Organize and address tasks and tickets by priority.
• Serve as site IT liaison for voice and data infrastructure.
• Assist with site hardware deployments and software rollouts.
• Receive workflow requests via the TRAKIT ticketing system.

Skills

English communication

VOIP experience

Windows administration

Proactive problem solving

Team player

Tools

Active Directory

GPOs

Software deployment

TRAKIT ticketing system

Job description

Overview

The IT Site Support Technician should possess strong pc troubleshooting, break-fix, and problem-solving skills in maximizing the uptime of the PCs, phones, agent software on the desktop, and site infrastructure for the assigned call center. Interface with corporate network, PBX, windows administration, database, and application teams in addressing specific problems encountered at your assigned call center.

Responsibilities

• Support for the day-to-day IT operation at the call center.
• Organizes and addresses assigned tasks and tickets in appropriate priority order.
• Supports corporate I.T. as “the hands” at the site to address issues with voice and data infrastructure.
• Supports site-level implementations of new pc hardware, application rollouts, and client-specific activities as it relates to the desktop.
• Receives and responds to workflow requests in the form of trouble tickets through the TRAKIT ticketing system.

Qualifications

All employees are expected to meet/exceed standard core competencies for all jobs. Additional knowledge, skills, and abilities that are required to perform the job are as follows:

• Must possess excellent English written and oral communication skills; ability to interface with clients at all levels.
• Experience working in a large, fast-paced, call center environment utilizing VOIP technology.
• Working knowledge of Active Directory, GPO’s, and software deployment.
• Highly proactive; addresses site-level issues with the appropriate sense of urgency.
• Above average knowledge of Windows 7 and the system registry- Must be a strong team player with a positive attitude and tenacity to complete the mission- Quickly learn and communicate new technologies- Proven ability to troubleshoot, install, and support the following: PC hardware, commercial and custom software suites, network connectivity for data, voice, ethernet.