Call Center IT Support Technician - Voice & Data

Ibex Global; Philippines; On-site; PHP 391,000 - 614,000; Full time

Job summary

Ibex Global in the Philippines is hiring an IT Site Support Technician to maximize uptime of PCs, phones, and site infrastructure at the call center. You will interface with network, PBX, Windows admin, database, and application teams to resolve issues.

Responsibilities include day-to-day IT operations, ticket prioritization, and site-level support for hardware, software, and deployments, using TRAKIT for requests.

Qualifications

• Excellent English communication, written and spoken; interface with clients at all levels.
• Experience in a large, fast-paced call center environment using VOIP technology.
• Working knowledge of Active Directory, GPOs and software deployment.
• Proactive with urgency when addressing site-level issues.
• Strong team player with a positive attitude and tenacity.
• Ability to quickly learn and communicate new technologies.
• Proven troubleshooting, installation and support of PC hardware and software; data/voice/network connectivity.

Responsibilities

• Support day-to-day IT operations at the call center.
• Organize and address tasks and tickets by priority.
• Assist with site-level voice and data infrastructure issues.
• Support desktop hardware, apps, and client-specific activities during deployments.
• Handle workflow requests via the TRAKIT system.

Skills

English communication

VOIP experience

Team player

Proactive

Learning agility

Troubleshooting

PC hardware & software

Network basics

Tools

Active Directory

GPOs

Software deployment

Windows 7 & registry

Job description

Ibex Global in the Philippines is hiring an IT Site Support Technician to maximize uptime of PCs, phones, and site infrastructure at the call center. You will interface with network, PBX, Windows admin, database, and application teams to resolve issues.

Responsibilities include day-to-day IT operations, ticket prioritization, and site-level support for hardware, software, and deployments, using TRAKIT for requests.