IT Site Support Tech

IBEX Global Solutions (Philippines) Inc.; Parañaque; On-site; PHP 360,000 - 480,000; Full time

Job summary

IBEX Global Solutions (Philippines) Inc. is seeking an IT/support professional in Metro Manila to join a fast-paced call center environment. The role emphasizes excellent English communication, VOIP usage, Active Directory and GPOs, with strong hardware/software troubleshooting skills.

Candidates should be proactive, a good team player, and capable of quickly learning new technologies while providing reliable PC hardware and software support to clients at various levels.

Qualifications

• Excellent English written and oral communication skills.
• Experience in a large, fast-paced call center environment using VOIP.
• Working knowledge of Active Directory, GPOs and software deployment.
• Ability to interface with clients at all levels and quickly learn new technologies.
• Proactive in addressing site-level issues with urgency; strong team player.
• Proficient in Windows 7 and system registry; able to troubleshoot hardware and software.

Skills

Excellent English

VOIP experience

Active Directory

GPOs

Software deployment

Proactive attitude

Windows 7 proficiency

Team player

Tech learning agility

PC hardware support

Job description

All employees are expected to meet/exceed standard core competencies for all jobs. Additional knowledge, skills, and abilities that are required to perform the job are as follows:

• Must possess excellent English written and oral communication skills; ability to interface with clients at all levels.
• Experience working in a large, fast-paced, call center environment utilizing VOIP technology.
• Working knowledge of Active Directory, GPO’s, and software deployment.
• Highly proactive; addresses site-level issues with the appropriate sense of urgency.
• Above average knowledge of Windows 7 and the system registry
• Must be a strong team player with a positive attitude and tenacity to complete the mission
• Quickly learn and communicate new technologies
• Proven ability to troubleshoot, install, and support the following: PC hardware, commercial and custom software suites, network connectivity for data, voice, ethernet.