It Service Desk Associate Iii- Mysql

Conduent Incorporated; Philippines; Hybrid; PHP 180,000 - 360,000; Full time

Job summary

Conduent Incorporated in the Philippines is seeking an IT Service Desk Associate III‑ MySQL to handle incident logging, prioritization and end-user support. The role requires SQL experience and a VMware background, with a hybrid night shift schedule and relevant engineering education.

The position emphasizes customer service resolution, incident routing, and effective incident management from logging to closure in a fast-paced environment.

Qualifications

• At least 6 months to 1 year of experience in SQL.
• Background in VMware.
• Hybrid work arrangement with night shift.
• Bachelor's/College degree or equivalent in Engineering (Computer/Telecommunication) or related field.

Responsibilities

• Logs all incident and service request details and prioritizes accordingly.
• Provides customer service resolution for operational incidents.
• Routes incidents that cannot be immediately handled.
• Manages requests and incident reports from customers and end-users.
• Determines involved CIs and ensures incidents are resolved or escalated.
• Updates, validates and closes incident information; complies with policies.

Skills

SQL

Education

Vocational Diploma / Short Course Certificate

Bachelor's/College Degree in Engineering (Computer/Telecommunication) or equivalent

Tools

VMware

Job description

IT Service Desk Associate III‑ MySQL

Company: Conduent Incorporated

Job Type: Full Time

Location: Philippines

Requirements

• Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor's/College Degree , Engineering (Computer/Telecommunication) or equivalent.
• With at least 6 months to 1 year experience in SQL, with background in VMWare
• Hybrid, night shift

Job Description

• Logs all incident and service request details.
• Categorizes and prioritizes codes.
• Provides customer service resolution for operational and service-related incidents.
• Routes incidents and service requests that cannot be immediately handled.
• Manages requests and incident reports from customers.
• Determines which CIs are involved in the incident.
• Delivers courteous services and is responsible for end-user requests.
• Resolves or escalates incidents and requests, as needed.
• Updates and validates all incident information.
• Obtains additional information from the requester and end-users.
• Ensures that incidents are resolved and closed.
• Performs other duties as assigned.
• Complies with all policies and standards.

About the Company

Conduent Incorporated

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a d...