IT Service Design & Transition Leader

Aurecon; Pasig; On-site; PHP 1,200,000 - 2,400,000; Full time

Benefits offered by this job

Flexibility

Recognition

Family support

Community volunteering days

Career development

Job summary

Aurecon is seeking an IT Service Design and Transition Manager to steward the design of new and changed services and their transition into live operations. You will work with project teams, operations, and service owners to ensure seamless delivery and continual improvement.

You will lead a design and transition pod, oversee service design across architectures, and drive standards, quality, and efficiency across global projects. A degree and ITIL experience are required.

Qualifications

• Degree or equivalent professional training is required.
• At least 5 years in an IT service environment within a large, complex organization.
• At least 2 years in a service environment with ITIL service management principles.

Responsibilities

• Design and transition of new and changed services to live operations.
• Ensure services meet quality, cost, and timeline expectations.
• Lead the Design and Transition pod and embed Service Design within Tech.
• Manage the Design and Transition team to maintain high service standards.
• Act as process owner for Design and Transition practices (UX, Adoption, SLAM, Transition, CM, Asset Portal, Process Management).
• Develop customer-centric delivery processes and publish operating procedures.

Skills

Leadership

Communication

Negotiation

Problem solving

Technical background

Education

Bachelor's degree or equivalent

Job description

Aurecon is seeking an IT Service Design and Transition Manager to steward the design of new and changed services and their transition into live operations. You will work with project teams, operations, and service owners to ensure seamless delivery and continual improvement.

You will lead a design and transition pod, oversee service design across architectures, and drive standards, quality, and efficiency across global projects. A degree and ITIL experience are required.