Airport IT Support Lead: Design, Transition & Quality
Amadeus Hospitality
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Benefits offered by this job
Job summary
Amadeus is seeking a Support Services Quality Principal Specialist to lead design and deployment of new airport IT support models. You will collaborate with customers, partners, and internal teams to ensure smooth transitions from project deployment to service activation.
The ideal candidate brings customer service experience, strong ITIL knowledge, and project management credentials, with preference for travel industry familiarity.
Qualifications
- Experience in customer service and supporting technical or operational environments.
- Project management experience; a PM certification is an advantage.
- ITIL Foundations certification or strong understanding of IT service management.
Responsibilities
- Service Design and Deployment: design and implement support services for new Airport IT products ensuring alignment with industry standards and internal best practices.
- Continual Service Improvement: improve processes, tools, and documentation to raise customer satisfaction and first contact resolution.
- Project Management: manage projects from kickoff to service transition with fully developed end-to-end support structures including SLAs and KPIs.
Skills
Education
Job description
Amadeus is seeking a Support Services Quality Principal Specialist to lead design and deployment of new airport IT support models. You will collaborate with customers, partners, and internal teams to ensure smooth transitions from project deployment to service activation.
The ideal candidate brings customer service experience, strong ITIL knowledge, and project management credentials, with preference for travel industry familiarity.
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