IT Service Delivery Lead

Manulife Financial; Philippines; Hybrid; PHP 1,800,000 - 2,800,000; Full time

Benefits offered by this job

Competitive salary

Performance bonuses

Day 1 HMO + dependents

Retirement savings

Training & development

Global network

Flexible hybrid work

Job summary

Manulife is seeking an IT Service Delivery Lead specializing in Application Security to lead a team of security professionals in the Philippines. You will oversee planning, coordination, and execution of security testing services, ensuring SLAs and standards are met.

Join a global financial services leader, driving secure coding practices, stakeholder partnerships, and continuous improvement in threat detection and vulnerability management.

Qualifications

• Bachelor’s degree in IT, engineering, or related field.
• 3+ years in Application Security or related IT security roles.
• Experience leading security teams and coordinating with business units.

Responsibilities

• Lead and develop a team of application security professionals.
• Oversee security testing services delivery per SLAs and standards.
• Collaborate with cross-functional teams to strengthen security practices.
• Drive automation and continuous improvement in security testing.

Skills

Leadership

Communication skills

Team management

Strategic planning

Education

Bachelor’s Degree in Information Technology, Engineering, or related field

Job description

Are you looking for a supportive and collaborative workplace with great benefits and clear career development? You’ve come to the right place.

Why choose Manulife?

• Competitive Salary packages and performance bonuses
• Day 1 HMO + FREE coverage for your dependents (inclusive of same-sex partners)
• Retirement savings benefit
• Rewarding culture that values wellness and well-being
• Performance Bonus
• Global network of industry experts
• Extensive training resources

Job Description:

We’re looking for an IT Service Delivery Lead specializing in Application Security to lead and manage a team of penetration testers and application security professionals. This role is responsible for overseeing the planning, coordination, and execution of application security testing services, ensuring all engagements are delivered in accordance with agreed service level agreements (SLAs) and organizational standards. The position plays a critical role in driving service excellence, strengthening stakeholder partnerships with Business Units, and ensuring the consistent delivery of high-quality security assessments. Additionally, the role fosters a high-performing and collaborative team environment by promoting continuous improvement, professional development, and adherence to industry best practices in application security.

Position Responsibilities:

• Develop and execute tactical and strategic plans to meet and exceed Service Level Agreements (SLAs) with Business Units.
• Lead, manage, and develop a team of application security professionals, providing coaching, mentorship, and performance management to drive engagement and growth.
• Oversee daily operations, including but not limited to workload prioritization, resource planning, and coordination with onshore/offshore and cross-functional teams.
• Establish and maintain effective governance, reporting, and service delivery processes to ensure operational excellence.
• Partner with Business Units to develop team capabilities and continuously strengthen application security practices.
• Promote a strong security culture by driving secure coding practices, awareness, and collaboration across teams.
• Ensure high-quality and consistent delivery of application security services through reviews, feedback, and adherence to standards.
• Drive continuous improvement initiatives to enhance team effectiveness, service delivery, and overall application security maturity.
• Identify and implement opportunities for automation to streamline security testing, vulnerability management, and reporting processes.
• Leverage AI-enabled tools and insights to improve efficiency, enhance threat detection and triage, and reduce manual effort across the team.
• Amenable to work on a hybrid set-up (3x a week onsite).
• Amenable to work in any shift schedule assigned (morning / mid-shift; but flexible depending on business need).

Required Qualifications:

• Bachelor’s Degree in Information Technology, Engineering, or a related field.
• At least 3 years of experience in Application Security or related Information Security roles, with experience in areas such as threat modeling, SAST, SCA, DAST, secrets management, vulnerability assessment, and remediation support, with exposure to or experience in penetration testing.
• Strong understanding of information security principles, practices, and standards.
• Proven experience in leading and managing IT or security teams.
• Strong communication skills (verbal, written, and presentation), with the ability to adapt content to various audiences and communicate effectively across all organizational levels.
• Strong organizational, multitasking, and time management skills, with the ability to adapt to changing priorities and work effectively under tight deadlines.
• Proven leadership capabilities, including setting goals, providing feedback, and establishing clear accountabilities for team members.

Preferred Qualifications:

• Relevant certifications such as CISSP (Certified Information Systems Security Professional), CISM (Certified Information Security Manager), or CompTIA Security+.
• Additional application security or penetration testing certifications (e.g., OSCP, GWAPT, CEH, CSSLP) are considered an advantage.
• Strong understanding of industry frameworks and standards such as OWASP Top 10, NIST, or ISO 27001.
• Experience partnering with development and business teams to drive security initiatives and risk management. -
• Background in leading or supporting continuous improvement initiatives, including process optimization and service delivery enhancements.
• Experience in stakeholder management and communication across technical and non-technical audiences.

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

Manulife is an Equal Opportunity Employer

At Manulife/JohnHancock, we embrace our diversity. We strive to attract,developandretaina workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention,advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin,colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers toprovideequal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process.All information shared during the accommodation request process will be stored and used in a manner that is consistent withapplicable laws and Manulife/John Hancock policies.To request a reasonable accommodation in the application process, contact [e-mail].

マニュライフとジョン・ハンコックについて

マニュライフ・ファイナンシャル・コーポレーションは、「あなたの未来に、わかりやすさを」を提供する、国際的な大手金融サービスプロバイダーです。当社について詳しくは、 https://www.manulife.co.jp/lご覧ください。

マニュライフは機会均等を是とする雇用主です

マニュライフ/ジョン・ハンコックでは、多様性を受け入れます。私たちは公正な採用、定着、昇進、報酬に努めています。当社のすべての慣行およびプログラムは、人種、祖先、出身地、肌の色、民族的出自、市民権、宗教または宗教的信念、信条、性別（妊娠および妊娠関連の状態を含む）、性的指向、遺伝的特徴、退役軍人としての地位、性自認、性に関する表明、年齢、婚姻状況、家族状況、障害、または適用法で保護されるその他の要因に対する一切の差別を行うことなく管理されます。

雇用への平等なアクセスを提供するために、障壁を取り除くことが当社の優先事項です。人事担当者は、応募者が応募プロセス中に合理的配慮を要求する場合に協力します。配慮要求のプロセス中に共有されるすべての情報は、適用される法律およびマニュライフ/ジョン・ハンコックのポリシーに準拠した方法で保存および使用されます。申請プロセスにおいて合理的配慮を要求するには、[e-mail]までご連絡をお願いします。

Working Arrangement

ハイブリッド勤務